Alexandria Hanscom
Summary
Resourceful administrative assistant with extensive experience in office operations, excelling in bilingual customer service and busy environments. Sociable and adept at fostering client relationships, executing tasks in a timely manner through effective communication and meticulous data management. Committed to making meaningful contributions and optimizing productivity.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
New York Life Insurance Co
04.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to agents and incoming clients.
- Delivered excellent customer service through prompt responses in Spanish and English to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Member Service Representative
American Swim Academy
10.2023 - 02.2025
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Scheduled optimal days and times for members based on their needs and preferences over the phone and in-person
- Provided exceptional service through active listening, understanding member needs and concerns, offering appropriate solutions in Spanish and English
- Assisted members with account management, including updating personal information and making payments.
Receptionist
Fast and Easy Fingerprint Services
11.2019 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information and appointment details
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Berkeley High School
Berkeley, CA01-2022
Skills
- Customer service
- Bilingual
- Computer skills
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
New York Life Insurance Co
04.2025 - Current
Member Service Representative
American Swim Academy
10.2023 - 02.2025
Receptionist
Fast and Easy Fingerprint Services
11.2019 - 04.2022
High School Diploma -
Berkeley High School
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