Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Harripaul

Coral Springs,FL

Summary

Experienced and dedicated Customer Service Team Member with 10 years of industry knowledge. Committed to ensuring utmost customer and team member satisfaction and actively contributing to the overall success of the company. Adept at leveraging expertise to provide exceptional service, resolve issues efficiently, and foster positive customer relationships.

Overview

11
11
years of professional experience

Work History

Customer Service Team Member/Team Trainer

Whole Foods Market
08.2015 - Current
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.

Liquor Store Manager

Wine and Liquor Depot
11.2019 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Verified age identification for alcohol purchases to comply with legal regulations and prevent underage sales.
  • Increased sales through effective upselling techniques and offering promotional deals.
  • Streamlined inventory management by consistently tracking stock levels and placing timely orders.
  • Conducted regular price checks to maintain competitive pricing and drive revenue growth.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Dispensary Associate

Curaleaf Dispensary Deerfield
03.2020 - 07.2020


  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
  • Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
  • Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
  • Educated patients on the safe consumption of cannabis products while addressing potential side effects or contraindications.
  • Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
  • Improved patient retention rates through exceptional customer service and follow-up communication initiatives.
  • Enhanced customer satisfaction by providing personalized consultations and product education.
  • Entered and processed patients' prescriptions into internal system.
  • Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.

Bakery Team Member

Whole Foods Market
12.2018 - 10.2019
  • Made recipes and set up items for next day baking
  • Checked In incoming orders daily and organized order according to food safety standards
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Inspected goods to establish accurate pricing and labeling.
  • Monitored counter and display inventory by replacing stock and requesting new products from freezer to keep areas well-stocked for maximum sales.
  • Wrapped, boxed and weighed bakery department products.

Sales Associate

Tilly's
11.2014 - 02.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Barista

Starbucks
06.2014 - 08.2014
  • Operated POS system and took orders in fast pace environment
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.

Education

High School Diploma -

Coral Glades High School
Coral Springs, FL
01.2015

Skills

  • Positive Attitude
  • Understanding Customer Needs
  • Organized and Efficient
  • Effective Multitasking
  • Customer-Centric Approach
  • Commitment to Excellence
  • Reliable
  • Takes initiative
  • Empathy and patience
  • Adaptability and flexibility
  • Product knowledge

Timeline

Dispensary Associate

Curaleaf Dispensary Deerfield
03.2020 - 07.2020

Liquor Store Manager

Wine and Liquor Depot
11.2019 - Current

Bakery Team Member

Whole Foods Market
12.2018 - 10.2019

Customer Service Team Member/Team Trainer

Whole Foods Market
08.2015 - Current

Sales Associate

Tilly's
11.2014 - 02.2015

Barista

Starbucks
06.2014 - 08.2014

High School Diploma -

Coral Glades High School

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Alexandria Harripaul