Alexandria Havens
Tucson,AZ
Summary
Reliable Crew Member Team Leader with background in managing teams and coordinating tasks. Proven strengths include multitasking, effective communication, and team coordination. Demonstrated ability to streamline processes and improve overall productivity. Committed to fostering teamwork and driving project initiatives for optimal results.
Overview
5
5
years of professional experience
Work History
Crew Member Team Leader
Burger King
Tucson, AZ
12.2022 - 05.2023
- Maintained daily records of transactions, sales, and inventory levels.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Performed daily inspections of kitchen area to verify cleanliness standards were met.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Created an environment where employees felt respected and valued.
- Assisted with scheduling shifts for team members based on availability.
- Analyzed daily reports to determine areas for improvement in productivity or efficiency.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Ensured that all equipment was properly cleaned and maintained according to health regulations.
Customer Service & Kitchen Team Member
McDonald’s
Tucson, AZ
09.2021 - 01.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Described menu items to customers and suggested products based on stated preferences.
Barista
Coffee Place
Tucson, AZ
07.2018 - 05.2019
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ground beans for espresso shots according to individual customer specifications.
- Adhered to health department regulations concerning sanitation standards.
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Education
High School Diploma -
Graduation Alliance
Salt Lake City, Utah04-2023
Skills
- Customer service
- Team leadership
- Quality control
- Problem resolution
- Workplace cleanliness
- Effective communication
- Innovation and creativity
- Employee motivation
- Reliability
- Motivation techniques
- Workplace safety
- Scheduling
- Compliance awareness
- Team player
- Teamwork
- Team building
- Problem-solving
- Organizational skills
- Multitasking Abilities
- Safety procedures
Affiliations
- Built and maintain a custom gaming PC, demonstrating technical knowledge and troubleshooting skills. Enjoy strategy and team-based video games, which build communication, critical thinking, and quick decision-making.
Accomplishments
- Recognized for excellent customer service with multiple positive reviews from customers at Burger King
- Built a custom gaming PC, demonstrating initiative, problem-solving, and technical skills
- Trained new team members at McDonald’s after being recognized as a fast and reliable worker
Timeline
Crew Member Team Leader
Burger King
12.2022 - 05.2023
Customer Service & Kitchen Team Member
McDonald’s
09.2021 - 01.2022
Barista
Coffee Place
07.2018 - 05.2019
High School Diploma -
Graduation Alliance
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