ALEXANDRIA HENDERSON
Louisville,KY
Summary
Skilled Attractions Supervisor with comprehensive experience in amusement park operations, ride safety protocols, and team management. Strengths include effective communication, problem-solving abilities, and ensuring a positive guest experience. Previous roles have demonstrated success in improving operational efficiency, enhancing guest satisfaction, and fostering a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Jungle Cruise Skipper
WALT DISNEY WORLD COMPANY
Orlando, FL
03.2024 - Current
- Responsible for the safety of every guest who enters the attraction.
- Loading and unloading guests safely onto and off of a free-flowing vessel.
- Responsible for driving a boat while communicating with the guests for 10 to 12 minutes for our attraction.
- Provided a high level of customer service for guests who were unable to enter the regular standby line of the attraction.
- Responsible for keeping the company's confidential knowledge safe.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Rides Senior Supervisor
KENTUCKY KINGDOM AND HURRICANE BAY
Louisville, KY
04.2023 - 10.2023
- Direct line from the manager to the supervisors.
- Acted as 'Attractions in Charge,' Rides Manager, when the manager was unavailable.
- Resolved guest concerns or complaints.
- Delivered an elevated level of customer service through prompt issue resolution and dynamic attention to detail.
- Responsible for making sure attractions were staffed, clean, functional, and running for all guests.
- Developed performance standards and evaluated employee performance against those standards.
- Implemented strategies to improve efficiency within the department.
- Created an environment that fosters professional growth among employees.
- Managed disciplinary actions when necessary while maintaining fairness.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Ensured compliance with company policies and procedures.
- Trained new personnel on proper job functions and safety protocols.
- Provided leadership and guidance to a team of 25 employees.
Intern
GENERAL ELECTRIC COMPANY
Louisville, KY
05.2021 - 07.2021
- EMI Lab technician working with a range of appliances
- Performed conducted immunity tests on ranges, refrigerators, dishwashers, and microwaves
- Performed electronic discharge tests on washing machines and drying units
Guest Service Associate
KENTUCKY KINGDOM AND HURRICANE BAY
Louisville, KY
04.2018 - 09.2018
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- Guaranteed guest satisfaction and a positive experience through genuine, enthusiastic, and friendly interactions.
- Educated guests about important property information and directions to different hotel areas.
- Promoted an elevated level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Tennessee State University
Nashville, TN01.2025
Skills
- Operations Monitoring
- Conflict resolution
- Computer Skills
- Safety Procedures
- Good work ethic
- Policy compliance
- Team management
- Supervision and Leadership
- Capital improvement management
- Team leadership
- Workforce planning
- Staff evaluation
Additionalinformation - Description
To diversify and enhance my critical thinking skills, I completed a Psychology program in Türkiye during the summer of 2022. While abroad, we visited five cities including: Izmir, Istanbul, Ankara, Eskisehir, and Fethiye. Along with our studies, we also studied the rich culture that Türkiye has to offer from an education viewpoint as well as from student viewpoints.
References
References available upon request.
Timeline
Jungle Cruise Skipper
WALT DISNEY WORLD COMPANY
03.2024 - Current
Rides Senior Supervisor
KENTUCKY KINGDOM AND HURRICANE BAY
04.2023 - 10.2023
Intern
GENERAL ELECTRIC COMPANY
05.2021 - 07.2021
Guest Service Associate
KENTUCKY KINGDOM AND HURRICANE BAY
04.2018 - 09.2018
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Tennessee State University
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