Alexandria Higgins
Douglasville,GA
Summary
Highly motivated, willing to learn, and results driven dynamic professional with broad base experience in restaurant operations, special events, sports venues and arenas, and food and beverage operations. Strong management, problem solving skills, with the ability to provide creative solutions to unique and challenging problems. Excellent in identifying growth opportunities, driving revenue, and execution of operations for the greater good of the clients and company. Demonstrates strengths in customer service, training and development, team leadership, retention and motivation.
Overview
5
5
years of professional experience
Work History
Staffing Coordinator
State Farm Arena
09.2023 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Managed incoming correspondence including phone calls, emails, mailings while providing prompt responses or forwarding inquiries as needed.
- Streamlined office operations for increased efficiency through the implementation of improved filing systems and document organization.
- Maintained database accuracy by regularly updating contact information and tracking donor interactions for better relationship management.
- Managed volunteer coordination, effectively matching skills with program needs and providing appropriate training.
- Facilitated communication between departments, improving overall organizational effectiveness and collaboration on projects.
Public Affairs Mass Communications Specialist
U.S. Army National Guard
08.2020 - Current
- Supervising and assisting public affairs programs
- Gathering information for news releases, articles, web-based material and photographs on Army personnel and activities
- Arrange and conduct interviews
- Feature articles and editorials and conduct media training
- Develop ideas for news articles
- Videography and Graphic design.
Level/Floor Supervisor
Levy Restaurants
12.2022 - 09.2023
- Managed operations and inventory for 10 dynamic food and bar locations
- Handled all aspects of concessions for up to 8,000 people capacity including stands, portables, bar and action stations
- Directly oversaw 50+ hourly associates and volunteers for the department, training, placement and progressive coaching
- Manage the setup and breakdown of all game/event functions which included inventory and all setup equipment
- Maintain positive client and guest relations through consistent customer service
- Trained new hires to be proficient in all tasks required of them
- Maintained positive third-party relationships and guest relations with partners and volunteers
- Respond to guest service requests and ensure alignment to company standards
- Recruiting, hiring and on/off boarding
- Executed IT skills to troubleshoot problems on POS
- Managed inventory and orders
- Worked with human resources organizing I9 paperwork
- Answer telephones and direct inquires in a professional and client centric manner
- Maintain confidential personnel files
- Assist management staff in preparing confidential employment and labor relations documents
- Work effectively and maintain good working relationships with co-workers, school personnel and administrators
- Attend in-service and/or safety meetings as required
- Maintain clean and safe work environment; ability to perform job safely
- Performs other duties as assigned.
Cashier
Jersey Mikes
04.2019 - 12.2020
- Assisted customers in order placement
- Developed relationships with customers of all different backgrounds
- Aided new hires when needed
- Handled cash and used basic math
- Used communication skills and customer service
- Created a friendly working environment
- Picked up inventory when it was missed on the PO.
Education
Bachelor Of Arts - Finance
Kennesaw State University
Kennesaw, GASkills
- Knowledgeable of Microsoft Office applications
- Adaptability
- Time Management
- Self-Discipline
- Able to work with diverse groups of people
Accomplishments
- Levy Legends (2022)
- Featured articles and videos on US Army official page.
Timeline
Staffing Coordinator
State Farm Arena
09.2023 - Current
Level/Floor Supervisor
Levy Restaurants
12.2022 - 09.2023
Public Affairs Mass Communications Specialist
U.S. Army National Guard
08.2020 - Current
Cashier
Jersey Mikes
04.2019 - 12.2020
Bachelor Of Arts - Finance
Kennesaw State University