Alexandria Holman
Cawood,KY
Summary
Accomplished Shift Leader and Crew Trainer at McDonald's, adept in customer service and employee training. Excelled in enhancing team performance and customer satisfaction through effective coaching and mentoring. Demonstrated proficiency in cash handling and POS systems, ensuring operational excellence and workplace safety. Achieved continuous improvement in service quality, leading to a significant increase in team efficiency.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
10.2023 - 04.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Ensured work area(s) stayed clean and organized.
- Evaluated crew members' progress and provided constructive feedback for continuous development.
Shift Leader
McDonald's
01.2023 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew
McDonald's
09.2021 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Harlan County High School
Baxter, KYHigh School Diploma -
Union High School
Big Stone GapSkills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
- Workplace Safety
- Safe Food Handling
- Coaching and Mentoring
- Team leadership and supervision
- Cleaning and sanitation
- Delegating Work
- POS Systems
- Kitchen Sanitation
- Opening and closing procedures
- Work Planning and Prioritization
- Continuous Improvement
- Complaint resolution
- Policies and Procedures
- Dress Code Enforcement
- Employee Onboarding
- Decision-Making
- Attention to Detail
Timeline
Crew Trainer
McDonald's
10.2023 - 04.2024
Shift Leader
McDonald's
01.2023 - 08.2023
Crew
McDonald's
09.2021 - 04.2022
High School Diploma -
Harlan County High School
High School Diploma -
Union High School
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