Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Bilingual (English,Spanish)
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Fairfield Inn And Suites Marriott
12.2021 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Assisted at front desk when and handled purchases at gift shop.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Prepared weekly employee work schedules for team members.
- Facilitated internal audits and prepared detailed reports on findings.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Assistant
Shopping For Dreams
09.2019 - 12.2021
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Attended to office operations and required paperwork.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Worked closely with coworkers to strategically plan for company growth.
Walmart
Department Manager
06.2014 - 11.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Managed inventory storage in clean and organized fashion.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Greeted customers and directed to requested products.
- Checked aisles for spills to complete quick clean-up.
- Checked and pulled defective or expired products from shelves.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Managed timely and effective replacement of damaged or missing products.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Created reports detailing inventory costs, deliveries and usage.
Front Desk Receptionist
Dr.House
01.2011 - 10.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts and bills.
Target
Customer Service Desk
05.2014 - 02.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales ads and monitored price changes.
Education
Hospitality Management Studies - Hospitality Administration And Management
05.2017
- Honor Roll All Years
High School Diploma -
06.2013
GPA 3.8
- International Club Member
- Extracurricular Activities: Colorguard,Soccer
Skills
- Front Desk Management
- Time Management
- Automated Telephone Systems
- Sales Expertise
- Posting Charges
- Guest Services
- Guest Satisfaction
- Lobby Auditing
- Problem-Solving Skills
- Credit and Cash Payments
- Hospitality Service
- Microsoft Excel
- Business Development Understanding
- Credit Card Payment Processing
- Microsoft PowerPoint
- Active Listening
- Account Management
- Stocking and Replenishing
- Microsoft Word
- Sales and Upselling
- Customer Service
- Refund Processing
- Livechat Messaging
- Travel Planning
- Quality Control
- Google Docs
- Brand Representation
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Front Desk Agent - Fairfield Inn And Suites Marriott
12.2021 - Current
Assistant - Shopping For Dreams
09.2019 - 12.2021
Walmart - Department Manager
06.2014 - 11.2020
Target - Customer Service Desk
05.2014 - 02.2015
Front Desk Receptionist - Dr.House
01.2011 - 10.2015
Florida State College At Jacksonville - Hospitality Management Studies, Hospitality Administration And Management
Samuel W. Wolfson High School - High School Diploma,