Alexandria Howard
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enjoys working closely with team members to deliver positive patient experience.
Overview
11
11
years of professional experience
Work History
Concierge
Shenandoah Valley Orthodontics
04.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities.
New Patient Coordinator
Valley Health Pulmonary & Sleep Specialists
04.2013 - 04.2022
- Scheduled All New Patient Pulmonary, Sleep and Internal Medicine patients for a multi doctor practice with 11 providers.
- Reviewed New Patient Referrals and categorized by priority based on medical records received.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated transportation to get patients to and from medical appointments.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk (which included 7 team members) to step in to assist with various tasks whenever employee was absent or at lunch.
- Assisted in helping patients understand how to use sleep devices after being diagnosed with a sleep disorder.
- Assisted patients in obtaining specialty medicines.
- Scheduled patients for Pulmonary Function tests and Sleep Studies.
- Provided support and guidance to patients and families to navigate healthcare systems.
- I was responsible for initiating several new protocols that helped the office streamline efficiencies.
- Interceded between employees during arguments and diffused tense situations.
Teacher's Aide
Frederick County Public Schools
08.2020 - 03.2021
- Assisted teachers with supervision and care of group of 12 children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supervised students on field trips for safety and proper behavior in public settings.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Assisted in helping students with special needs reach educational goals.
- Directed activities for individuals and small groups of students to reinforce instruction as directed by teachers.
- Provided care and support for children with severe autism spectrum disorder (ASD).
Personal Care Attendant
Public Partnerships LLC
08.2016 - 04.2017
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted client with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided care for a non verbal child with severe ASD
Education
Bachelor of Science - Interdisciplinary Studies
Old Dominion University
Norfolk, VA05.2020
Associate of Science - Education of Individuals in Elementary Special Education Programs
Lord Fairfax Community College
Middletown, VA05.2017
High School Diploma -
James Wood High School
Winchester, VA06.2014
Skills
- Time Management
- Posting Charges
- Customer Experience
- Emergency Situations
- Problem-Solving Skills
- Administrative Skills
- Customer Service
- Records Management Systems
- Listening Skills
- Workflow Assessments
- Computerized Maintenance Management Systems
- Telephone Skills
- Organizational Management
- Microsoft (Word, PowerPoint, Excel)
- Data Collections
- Record Retrieval
- Patient Data Management Systems
- Confidential Records Management
- Referral Coordination
- Daily Workflows
- HIPAA Regulations
- Proficient in EPIC, MicroMD and Cloud9
Timeline
Concierge
Shenandoah Valley Orthodontics
04.2022 - Current
Teacher's Aide
Frederick County Public Schools
08.2020 - 03.2021
Personal Care Attendant
Public Partnerships LLC
08.2016 - 04.2017
New Patient Coordinator
Valley Health Pulmonary & Sleep Specialists
04.2013 - 04.2022
Bachelor of Science - Interdisciplinary Studies
Old Dominion University
Associate of Science - Education of Individuals in Elementary Special Education Programs
Lord Fairfax Community College
High School Diploma -
James Wood High School
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