Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandria Hyde

Lookout Mountain,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the insurance and claims industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Surgical Technologist

Charlotte Surgery Center
10.2022 - 06.2023
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
  • Supported smooth transitions between surgeries by promptly preparing operating room for subsequent cases.
  • Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
  • Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
  • Played key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
  • Maintained up-to-date knowledge of surgical technology and techniques, ensuring best practices were applied in all procedures.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
  • Participated in ongoing professional development opportunities, staying current on best practices within the field of surgical technology.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.

Certied Surgical Technologist

Erlanger East Hospital
11.2020 - 09.2022
  • Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Supported smooth transitions between surgeries by promptly preparing operating room for subsequent cases.
  • Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
  • Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
  • Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
  • Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
  • Contributed to successful operations by assembling and organizing surgical equipment with precision.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
  • Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.

Surgical Technology Student

Parkridge East Hospital
02.2020 - 06.2020
  • Under supervision of CST:
  • Promoted safe working environment by adhering to OSHA regulations and hospital policies at all times during clinical rotations.
  • Maintained detailed records of surgeries performed, supporting accurate documentation for quality improvement initiatives.
  • Improved patient care by assisting surgeons during surgical procedures and maintaining sterile environment.
  • Collaborated with multidisciplinary teams to ensure optimal patient care throughout surgical process.
  • Enhanced teamwork among colleagues through effective communication skills when coordinating tasks during complex surgeries.
  • Fostered positive learning environment by sharing knowledge and experiences with fellow students, promoting collaborative approach to skill development.
  • Supported successful completion of various surgical procedures by accurately counting instruments throughout operation to prevent retained items.
  • Assisted in diverse surgical specialties, gaining valuable experience with different techniques and tools.
  • Demonstrated commitment to professional growth by seeking feedback from supervisors and incorporating constructive criticism into practice improvements.
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA guidelines.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.
  • Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.

Surgical Technology Student

Parkridge Main Hospital
01.2020 - 02.2020
  • Under supervision of CST:
  • Promoted safe working environment by adhering to OSHA regulations and hospital policies at all times during clinical rotations.
  • Maintained detailed records of surgeries performed, supporting accurate documentation for quality improvement initiatives.
  • Improved patient care by assisting surgeons during surgical procedures and maintaining sterile environment.
  • Collaborated with multidisciplinary teams to ensure optimal patient care throughout surgical process.
  • Enhanced teamwork among colleagues through effective communication skills when coordinating tasks during complex surgeries.
  • Fostered positive learning environment by sharing knowledge and experiences with fellow students, promoting collaborative approach to skill development.
  • Supported successful completion of various surgical procedures by accurately counting instruments throughout operation to prevent retained items.
  • Assisted in diverse surgical specialties, gaining valuable experience with different techniques and tools.
  • Demonstrated commitment to professional growth by seeking feedback from supervisors and incorporating constructive criticism into practice improvements.
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA guidelines.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.
  • Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.

Consumer Advisor Expert

Blue Cross Blue Shield of TN
09.2015 - 12.2018
  • Utilized CRM systems effectively to manage client information accurately track communication history aiding future interactions.
  • Exceeded monthly performance metrics consistently, contributing to success of call center operations.
  • Managed client accounts, proactively addressing concerns or issues before they escalated into larger problems.
  • Demonstrated passion for customer service, owned client experiences and drove to deliver comprehensive resolutions.
  • Prioritized efficient time management meeting tight deadlines multitasking while consistently providing exceptional customer service.
  • Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

CSR/Insurance and Billing Rep

Lookout Medical Supply
08.2013 - 09.2015
  • Managed high call volumes, maintained professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Assisted customers with account set-up, enabling smooth transitions into using company products or services.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Worked with multiple departments to check proper billing information.
  • Maintained accurate records of customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.

CSR/Insurance and Billing Rep

Carolina Home Medical
11.2011 - 06.2013
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Assisted customers with account set-up, enabling smooth transitions into using company products or services.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Worked with multiple departments to check proper billing information.
  • Completed audits in accordance with regulations and procedures.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Education

Associates of Applied Science in Surgical Technology - Surgical Technology

Miller-Motte Technical College
Chattanooga, TN
05.2020

Core classes completed toward the Nursing program - Nursing

Chattanooga State Community College
Chattanooga, TN

Core classes completed toward the Nursing program - Nursing

Dalton State College
Dalton, GA

High School Diploma -

Dade County High School
Trenton, GA
05.2007

Skills

  • Proficient in Microsoft programs
  • Self Starter
  • Organization and Time Management
  • Team Player
  • Patience and Precision
  • Benefits Explanation
  • Claims Review
  • Critical Thinking
  • Customer Support
  • Data Entry
  • Active Listening
  • HIPAA Compliance
  • Remote Support

Certification

  • CST - Certified Surgical Technologist
  • Basic Life support

Timeline

Certified Surgical Technologist

Charlotte Surgery Center
10.2022 - 06.2023

Certied Surgical Technologist

Erlanger East Hospital
11.2020 - 09.2022

Surgical Technology Student

Parkridge East Hospital
02.2020 - 06.2020

Surgical Technology Student

Parkridge Main Hospital
01.2020 - 02.2020

Consumer Advisor Expert

Blue Cross Blue Shield of TN
09.2015 - 12.2018

CSR/Insurance and Billing Rep

Lookout Medical Supply
08.2013 - 09.2015

CSR/Insurance and Billing Rep

Carolina Home Medical
11.2011 - 06.2013

Associates of Applied Science in Surgical Technology - Surgical Technology

Miller-Motte Technical College

Core classes completed toward the Nursing program - Nursing

Chattanooga State Community College

Core classes completed toward the Nursing program - Nursing

Dalton State College

High School Diploma -

Dade County High School

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Alexandria Hyde