Alexandria Jade Capizzi
Cranston,RI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Banquet Captain , Dining Room Head Server
Chapel Grille
08.2017 - Current
- Directed and managed banquet functions for 10-150 person event.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Supervised and mentored kitchen and serving staff.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Replenished table, wait staff and kitchen supplies.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Stayed up-to-date on menu changes to help customers make food choices.
- Took orders and delivered food items to residents in main dining room.
- Accepted and documented table reservations.
Server
The George
03.2023 - Septeme
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
Rooftop 120
10.2010 - 12.2014
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Olive Garden Restaurant
08.2010 - 09.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Science - Nursing
Rhode Island College
Providence 05.2023
Associate of Science - General Studies
Manchester Community College
Manchester, CT 05.2017
Skills
- High-volume dining
Order accuracy - Ordering Procedures
- Banquet Coordination
- Table Monitoring and Turnover
- Server Improvements
- Adaptable and Flexible
- Suggestive Selling
- Wine and Liquor Service
- Anticipating Guest Needs
- Ability to Lift 30 Pounds
- Food and Beverage Pairings
- Patron Rapport
Timeline
Server
The George
03.2023 - Septeme
Banquet Captain , Dining Room Head Server
Chapel Grille
08.2017 - Current
Server
Rooftop 120
10.2010 - 12.2014
Server
Olive Garden Restaurant
08.2010 - 09.2012
Bachelor of Science - Nursing
Rhode Island College
Associate of Science - General Studies
Manchester Community College
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