Alexandria Jewell
ROBINSON, IL,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Medical Biller motivated to perform beyond expectations. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
3
3
years of professional experience
Work History
Account Rep I
Crawford Memorial Hospital
05.2022 - Current
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
Call Center Agent
Union Medical Group
04.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
High School Diploma -
West Vigo High School
West Terre Haute, IN06.2017
Skills
- Document Management
- Department Collaboration
- Customer Relationship Management
- Medical Terminology
- Claims Processing
- Records Management
- Commercial and Private Insurance
- Billing and Collection Procedures
- Account Reconciliation
- Teamwork and Collaboration
- Claims Review
- Customer Service
- Medical Billing
- Insurance Billing
- Medicare and Medicaid Process
- Insurance Claims Processing
- CMS-1500 Billing Forms
- Medicaid and Medicare Knowledge
- Patient Account Analysis
- Insurance Claims
- Electronic Claims
- Medical Record Security
- Medical Claims Submission
Timeline
Account Rep I
Crawford Memorial Hospital
05.2022 - Current
Call Center Agent
Union Medical Group
04.2021 - 05.2022
High School Diploma -
West Vigo High School