Alexandria Johnson
Memphis,TN
Summary
Organized and dependable candidate seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A job that will utilize dedication, tenacity, and professional work ethics, while at the same time fostering new skills.
Overview
21
21
years of professional experience
Work History
Cake Decorator
Self-employed
01.2011 - Current
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Processed customer orders and payment transactions.
- Designed specialty cakes for weddings, birthdays, graduations and various occasional demands
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Remote Universal Customer Service Agent
Williams-Sonoma
10.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- 100% Participation in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates 15%.
- Actively listened to customers and handled concerns quickly lowering escalation to supervisor by 5%.
Decanter/Warehouse Associate/ Customer Support
Amazon
02.2018 - 09.2022
- Troubleshooting customers for minor problems with equipment.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected over 50 incoming and outgoing shipments to verify accuracy and prevent errors.
- Entered quantity received against purchase order in computer system.
- Used computer software to store and retrieve data.
- Developed and implemented data entry operations.
Secretarial Assistant/ Customer Service Representative
Leroy's Auto Repair
07.2012 - 01.2018
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered over 20 incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Pre-screener & Product Evaluator
Jabil Global Services
01.2009 - 12.2010
- Rejected defective parts and indicated the type of defect
- Inspected quality of products, taking note of functionality, appearance and other defects in company computer system
- Repaired faults, reassembled products, and completed additional tests.
- Performed basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Warehouse Worker
St. Clair Foods
01.2008 - 10.2008
- Located items requested by customers
- Mixed ingredients according to specified procedures and formulas
- Washed work areas by cleaning and sanitizing materials
- Executed daily operations of production assignments
- Performed general housekeeping and cleaning tasks.
- Completed cycle counts and monthly inventory.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Checked packages and merchandise for damage and notified vendors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 35 pounds
Packer
Valley Products Company
01.2003 - 01.2007
- Inspected bars of soap to ensure conformance to product specifications
- Rubbed fingers over bars to test for smoothness boxes
- Placed approved bars back on conveyors and rejected bars into boxes for reprocessing
- Successfully handled boxes while placing them on pallets
- Was instrumental in producing required orders for daily
- Proved successful working within tight deadlines in fast-paced environments
Education
High school Diploma - General Studies
Whitehaven High School
Memphis, TN05.2002
Skills
- Critical Thinking
- Product Inspection
- Production and Processing
- Microsoft Office
- Quality Control
- Customer Service and Assistance
- Inbound and Outbound Calling
- Refunds and Exchanges
- Multi-Line Phone
- Troubleshooting and Assistance
- Component Replacements
- Technical Issues Analysis
- Post-Sales Support
- Quotas and Goals
- Customer Accounts Management
- Order Processing
- Zendesk
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Remote Universal Customer Service Agent
Williams-Sonoma
10.2022 - 05.2023
Decanter/Warehouse Associate/ Customer Support
Amazon
02.2018 - 09.2022
Secretarial Assistant/ Customer Service Representative
Leroy's Auto Repair
07.2012 - 01.2018
Cake Decorator
Self-employed
01.2011 - Current
Pre-screener & Product Evaluator
Jabil Global Services
01.2009 - 12.2010
Warehouse Worker
St. Clair Foods
01.2008 - 10.2008
Packer
Valley Products Company
01.2003 - 01.2007
High school Diploma - General Studies
Whitehaven High School