Alexandria Johnson
Yuma,AZ
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
14
14
years of professional experience
Work History
Caregiver
AZ Tender Hands
Tucson, AZ
03.2011 - 09.2024
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Drove clients to doctors' appointments and social outings.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Cashier Team Lead
Burger King
Memphis, TN
01.2019 - 12.2023
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Verified that all coupons were valid prior to processing them into the system.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answerhrrwed questions regarding products and services available in the store./0
- Assisted customers with locating merchandise within the store.
- Greeted customers and provided friendly customer service.
HOST
Red Lobster Restaurant
Memphis, TN
12.2015 - 08.2023
- Assisted guests with seating arrangements and special requests.
- Adhered to health and safety regulations while preparing food items for customers.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Informed guests about daily specials or seasonal menu changes.
- Collaborated with kitchen staff to ensure prompt delivery of food orders.
- Monitored inventory levels of supplies needed for the restaurant operations.
- Explained specials or new menu items to customers when requested.
- Checked IDs for alcohol purchases according to state law requirements.
- Responded promptly to all inquiries regarding menu items, prices, services.
- Stayed up-to-date on current promotions and discounts offered by the restaurant.
- Restocked condiments, silverware, napkins, straws, cups as needed throughout shift.
Education
High School Diploma -
El Camino High School
Oceanside, CA05-2010
Skills
- Meal Preparation
- Incident Reporting
- Documentation
- Basic Housekeeping
- HIPAA Compliance
- Mobility Assistance
- Patient Companionship
- Customer Relationship Management (CRM)
- Customer Service
- Multi-Task Management
- Critical Thinking
- Store maintenance
- Team Development
- Courteous demeanor
- Conflict Resolution
- Credit card payment processing
- Follow-up skills
- Service Upselling
- Reading Comprehension
- Sales closing
Timeline
Cashier Team Lead
Burger King
01.2019 - 12.2023
HOST
Red Lobster Restaurant
12.2015 - 08.2023
Caregiver
AZ Tender Hands
03.2011 - 09.2024
High School Diploma -
El Camino High School