Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
Generic

Alexandria Johnson

North Hollywood,USA

Summary

Surgical Technologist with extensive experience at Eyesthetica, specializing in patient care and surgical coordination. Demonstrated expertise in planning and prioritization, leading to efficient operations and high-quality customer service. Skilled in medical terminology and Microsoft Office, adept at managing multiple tasks with precision and fostering effective communication within medical teams. Efficiency-driven and highly accurate administrative professional with solid background and sound judgment to independently handle day-to-day needs. Strong project management, multitasking, and organizational skills have been developed.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Surgical Technologist

Eyesthetica
Encino, CA
10.2023 - Current
  • As a Surgical Technician, I played a critical role in assisting during surgical procedures, preparing surgical instruments, and maintaining a sterile environment.
  • My responsibilities included anticipating the needs of the surgical team, passing instruments, and ensuring that all necessary supplies were readily available during the procedure.
  • I collaborated closely with surgeons, nurses, and other medical professionals to ensure the smooth and efficient operation of each surgery.
  • Front desk responsibilities: Superior Customer Service skills, Excellent written and oral communication skills and knowledge of medical terminology, The ability and understanding of insurance both in an office setting and insurance for a facility, hospital or surgical center, Management of multiple projects/tasks simultaneously, Literate in medical management software and Microsoft Office preferred, Well-organized with attention to detail, Knowledge of clinical processes and procedures, Familiarity with Electronic Medical Records, Empathetic personality with concern for patients' needs, Reliable transportation and required travel.
  • CLINICAL RESPONSIBILITIES: Performs patient work-ups and diagnostic testing as required by most senior-level clinical staff. Being able to assist in surgeries and other medical procedures. During the procedure and postoperative care.
  • Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.
  • Ensures all clinic equipment is functioning properly; requests repairs and maintenance.
  • Maintains a smooth flow of patients to the physical, altering the test sequence as required.
  • Provides back support by returning patient phone calls and managing prescription refills.
  • Assists with appointment scheduling and surgery scheduling as needed.
  • Ordered all clinical supplies.

Clinical Coordinator

Eyesthetica
Encino, CA
10.2023 - Current
  • I was cross-trained from a surgical technician to a Surgical Coordinator, a position that involved managing the schedule of several doctors within the practice, communication, and logistical coordination for various surgeries.
  • I worked closely with patients, medical staff, surgeons, and hospitals to ensure the timely and accurate scheduling of procedures while addressing any concerns or special requirements.
  • My organizational skills enabled me to handle multiple tasks simultaneously, from coordinating patient care to managing pre-operative and post-operative documentation.
  • REQUIRED QUALIFICATIONS: Management of multiple projects/tasks simultaneously, Honesty, discretion, and well-organized with attention to detail, Superior Customer Service skills, flexibility, and proactive, the ability and understanding of insurance both in an office setting and insurance for a facility, hospital, or surgical center, Excellent written and oral communication skills and knowledge of medical terminology, Analytical, Literate in medical management software and Microsoft Office preferred, Familiarity with Electronic Medical Records, Ability to work independently and as a team member, Demonstrated ability to meet deadlines, Strong sales and marketing experience preferred, Regularly traveled.

Style Team Member

Target
Topanga, CA
08.2022 - Current
  • Ensuring an optimized level of customer satisfaction and carrying out a variety of other tasks as assigned by the managers and/or department heads.
  • Completing a wide range of duties which may include greeting customers, handling stock preparation, overseeing and managing the process of replenishing stocks, and strictly adhering to sanitation standards.
  • Strictly adhering to processes with attention to detail and monitoring own progress.
  • Carrying out duties such as stocking, cashiering, price accuracy, and presentation.
  • Overseeing and managing the process of updating Target's warehouse management system or other computer systems.
  • Ensuring the accuracy of inventory by completing scans and system audit functions.
  • Ensure punctuality and efficiency by reporting to work on time and quickly disseminating other job tasks as assigned.
  • Carrying out other relevant duties as assigned like cashier and beauty consultant.

Front Desk Manager

Eyesthetica
Los Angeles, CA
- Current
  • The Front Desk Manager oversees front office operations, ensuring accurate scheduling, insurance verifications, patient check-ins, and payment collections while addressing patient concerns and complaints.
  • This role is responsible for training and developing front desk staff to grow the aesthetic practice, improving communication with the billing department, and managing patient outreach initiatives.
  • Additionally, the manager coordinates phone operations, voicemail handling, and EHR portal maintenance while ensuring smooth clinic workflows and exceptional patient experiences.
  • Check schedules daily to ensure a month's worth of patient visits are scheduled correctly with appropriate doctor information and location.
  • Assign front desk weekly schedule including location, time of work, and lunch break assignments.
  • Respond to patient care complaints, including inquiries into co-pays, deductibles, and unhappy patients.
  • Review clinical schedules 2 days in advance and flag self-pay to be collected in advance of patient visit.
  • Manage new patient and follow-up authorization and pre-certifications for all clinics.
  • Ensure EHR Patient portal and questions are checked daily, and patients are responded to within 24 hours.
  • Train and develop front office to work and grow aesthetic practice including: product line education, brilliant distinction management, patient outreach, implement patient reminder system, improve front desk and central billing office communication, work with technicians to register patients into the portal.
  • Other tasks as needed.

Assistant Office Manager/ Receptionist

Dr. Johnson & Johnson Dentistry
Lubbock, TX
05.2019 - 08.2022
  • Answered phones using multi-line system and transferred calls to appropriate parties.
  • Greeted visitors and customers pleasantly to instill warm, inviting, and professional atmosphere.
  • Tracked office supply inventory, reordered items, and documented item counts.
  • Scheduled appointments and managed calendars for both doctor and patients.
  • Maintained office cleanliness and organization to promote productivity and positive customer experience.
  • Monitored daily operations and implemented changes to ensure highest quality dental care for each client.
  • Maintained and verified insurance files along with keeping updated dental records on all current and past patients.
  • Monitored office inventory to maintain supply levels.

Family Nanny

The Family of McClure
Lubbock, TX
05.2022 - 07.2022
  • Attended their personal needs which consisted of watching their 3-year-old son and their 7-year-old daughter.
  • Also took them to both their after-daycare activities which consisted of gymnastics practice 4 times a week and ninja classes only 2 times a week.
  • Helped with planning their weekly to monthly calendars for the entire family.
  • Helped with laundry, cleaning, cooking, and traveling needs that they required.
  • Helped plan any family events that were coming up which consisted of their family vacation.

Competitive Gymnastics Coach

Rock Solid Athletic Club
Lubbock, TX
05.2017 - 08.2021
  • Instructed individual students and groups on how to perform basic-level skilled all the way up in mastering competitive skills with the proper basic techniques.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Developed successful practice schedules to meet challenging requirements.
  • Worked with other coaches, team members and school leadership to maintain strong program.
  • Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training, and proper nutrition.
  • Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Encouraged athletes, fellow coaches, and parents to engage in good sportsmanship with competitors.

Camp Counselor

Summer Sports Rock Solid Athletic Club
Lubbock, TX
05.2017 - 07.2021
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Arranged decorations, equipment, and site resources to facilitate various entertaining activities for campers.
  • Inspected safety equipment around recreational areas to increase emergency preparedness and reduce injuries.
  • Coordinated and led group activities for campers and counselors.
  • Promoted new and recurring camp events and activities to increase participation and sign-ups.
  • Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
  • Communicated camper needs, progress and attitudes in weekly staff meetings and made appropriate program adjustments.
  • Developed and implemented camp emergency procedures and communicated potential hazards to staff members and campers.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Explained principles, techniques, and safety requirements to activity participants to prevent injury.
  • Welcomed participants and directed to assigned areas.

Acrobatics and Dance Coach

Southern Dance Academy
Gaffney, SC
09.2020 - 05.2021
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Collaborated with others to discuss new acrobatic and tumbling opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved interpersonal conflicts by listening, finding common ground, and building relationships.

Dermatology Intern

Dermatology of Shelby
Shelby, NC
10.2019 - 10.2019
  • Observed and watched different dermatology procedures.
  • Greeted visitors and customers pleasantly and was able to ask a follow-up question if it was acceptable by the patient.
  • Was also able to observe rashes, blemishes, cosmetic concerns, and follow-up procedures.
  • Experienced one patient that had just recently received hair implants to the thinning or balding areas of head.
  • Also got to witness a patient coming in for basal and melanoma skin cancer treatment.

Education

MBA - Business Management and Marketing

Limestone University
Gaffney, SC
06.2022

Bachelor of Science - Pre-professional Medicine

Limestone University
Gaffney, SC
05.2021

Associate's degree -

Frenship High School
Wolfforth, TX
05.2017

Skills

  • Planning and prioritization
  • Communication skills
  • Microsoft Office proficiency
  • Verbal and written communication
  • Time management
  • Problem-solving
  • Critical thinking
  • Flexible scheduling
  • Strategic planning
  • Attention to detail
  • Customer service excellence
  • Medical terminology expertise

Certification

  • CPR Certification, 10/01/23, Present
  • First Aid Certification, 10/01/23, Present
  • AED Certification, 10/01/23, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Eyesthetica Quarterly- All Star Employee

Timeline

Surgical Technologist

Eyesthetica
10.2023 - Current

Clinical Coordinator

Eyesthetica
10.2023 - Current

Style Team Member

Target
08.2022 - Current

Family Nanny

The Family of McClure
05.2022 - 07.2022

Acrobatics and Dance Coach

Southern Dance Academy
09.2020 - 05.2021

Dermatology Intern

Dermatology of Shelby
10.2019 - 10.2019

Assistant Office Manager/ Receptionist

Dr. Johnson & Johnson Dentistry
05.2019 - 08.2022

Competitive Gymnastics Coach

Rock Solid Athletic Club
05.2017 - 08.2021

Camp Counselor

Summer Sports Rock Solid Athletic Club
05.2017 - 07.2021

Front Desk Manager

Eyesthetica
- Current

MBA - Business Management and Marketing

Limestone University

Bachelor of Science - Pre-professional Medicine

Limestone University

Associate's degree -

Frenship High School

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