Alexandria Jones

Same duties as before Fayetteville Orthopaedics became part of the Cape Fear Valley Health system on June 19, 2023.

New duties include:

• Proficient in using Epic software
• Scheduling appointments for patients and placing reminder calls 24 hours before office visits
• Mailing out new patient paperwork packets
• Trained new staff on sorting incoming faxes, transcribing referrals, phone etiquette and other office duties.

• Proficient in using Exscribe EHR and PM software
• Warmly greeted callers while screening and directing incoming calls to internal personnel and departments, routing to best-qualified department
• Managing a high volume of incoming calls
• Confirm patient appointment times and dates
• Cancel appointments
• Radioing medical assistants for urgent post-op and cast calls
• Take accurate messages for personnel
• Remaining calm and poised in stressful situations
• Managing all the faxes our office receives and giving them to the correct personnel in a timely fashion
• Creating new patient charts as well as updating established charts
• Ensuring the input of accurate demographics
• Inputting all referrals, labs, operation reports, scans, and physical therapy notes into patient charts
• Faxing out documents for providers and admins
• Checking for insurance authorizations when needed
• Secured and protected data from unauthorized access by complying with security protocols.

• Boosted yearly membership numbers back to pre-covid levels
• Signed up over 260+ spouses
• Set up and maintained paper and electronic systems for records, correspondence, and other material
• Greeted potential members and handled their inquiries or directed them to the appropriate person according to their needs
• Helped check-in members at monthly events
• Helped set up and tear down on event days
• Managed private Facebook group
• Got to share my love of South Korea and welcome new spouses to Camp Humphreys

• Same duties as when I was a PCA plus: Assisted patients with self-administered medications
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing
• Helped patients complete range of motion exercises to prevent loss of function during care
• Helped give families respite when caring for their loved one on hospice
• Comforted family members by offering attentive listening and high level of emotional support.

• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
• Completed in-service training and attended performance improvement meetings
• Delivered direct care to patients, assisting with bathing, feeding and grooming tasks
• Lifted and repositioned non-ambulatory patients to prevent accidents and falls
• Observed changes in patient status and response and immediately communicated concerns to nursing staff
• Established special connections with patients through empathy and relationship-building techniques
• Completed daily documentation and charts regarding patient care and input reports into database
• Cared for residents in assisted living facilities and in personal homes and delivered high-quality support to meet needs
• Transported patients to appointments in my personal vehicle
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
• Entertained, conversed, and read aloud to keep patients mentally alert
• Planned, prepared, and served meals and snacks according to prescribed diets
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Handle setting up tills and taking money to bank daily
• Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Used customer feedback for improving operations and building brand loyalty
• Assisted with new employee training and conducted performance reviews to track overall progress
• Resolved customer complaints and handled refunds and remakes to promote satisfaction
• Maintained hands-on knowledge of all job roles and regularly stepped in to perform business duties
• Tracked store inventories and replenished products according to demand.