Alexandria Kelley
Wheeling
Summary
Detail-oriented Warehouse and Customer Service Professional with expertise in pharmaceutical distribution, inventory control, and sterile processing support. Demonstrates accuracy and efficiency in fast-paced, high-security environments. Committed to patient safety and customer satisfaction while fostering collaboration within teams.
Overview
5
5
years of professional experience
Work History
Warehouse Associate – Controlled Substances Picker
Cardinal Health
Wheeling
02.2023 - Current
- Accurately pick, verify, and process controlled substance orders for hospitals, pharmacies, and healthcare facilities.
- Follow strict DEA regulations and company policies regarding medication handling and security.
- Utilize RF scanners and warehouse management systems to ensure order accuracy.
- Maintained accurate inventory records in warehouse management systems to support efficient operations.
- Operated forklifts to move and organize inventory efficiently.
- Meet productivity and quality goals while working in a fast-paced distribution environment.
- Collaborate with team members to ensure timely shipment of critical medications.
- Collaborated with team members to maintain a clean and safe work environment.
- Managed inventory records using warehouse management systems.
- Prepared and packaged products for shipment accurately and timely.
- Conducted quality inspections on incoming and outgoing shipments.
- Monitored stock levels to ensure adequate supply for daily operations.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Labeled containers correctly for product identification purposes.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Maintained accurate inventory records through manual and computerized systems.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Performed cycle counts to ensure accuracy of inventory levels.
- Handled hazardous materials safely following prescribed regulations.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Monitored stock levels and initiated supply orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Collaborated with team members to ensure efficient workflow in the warehouse.
- Followed safety protocols to minimize hazards during picking operations.
- Selected products and items from shelves and pallets for customer orders.
- Inspected product quality prior to packing and shipping out orders.
Head Cashier
Lowes Home Improvment
Wheeling
02.2021 - 02.2023
- Managed daily cash transactions and ensured cash drawer accuracy.
- Supervised front-end cashiers and coordinated daily checkout operations.
- Delivered exceptional customer service while resolving customer concerns.
- Oversaw scheduling and workflow, ensuring smooth store operations and optimal staffing.
- Assisted with cash handling, drawer reconciliation, and opening/closing procedures.
- Trained new associates on company procedures and customer service standards.
- Maintained compliance with company policies and safety procedures.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with management to implement store promotions and initiatives.
- Monitored register performance and addressed technical issues promptly.
- Assisted in inventory management through regular stock checks at registers.
- Maintained a clean and organized checkout area for optimal customer experience.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Education
Bishop Donahue High School
McMechen, WVSome College (No Degree) - Speech-Language Pathology
West Liberty University
West Liberty, WVSkills
Controlled Substances Management
- Product Handling Safety
- Operational Safety Compliance
- Quality assurance
- Inventory Management
- Inventory control
- Inventory Quality Checks
- Attention to detail
- Organization and Prioritization
- Time management
- Scheduling
- Fast-paced adaptability
- Team Collaboration
- Computer and Documentation Skills
- Compliance
- Critical thinking
- Workplace cleanliness
- Workplace cleanliness
Timeline
Warehouse Associate – Controlled Substances Picker
Cardinal Health
02.2023 - Current
Head Cashier
Lowes Home Improvment
02.2021 - 02.2023
Bishop Donahue High School
Some College (No Degree) - Speech-Language Pathology
West Liberty University