Alexandria Kennamer
East Moline ,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I enjoy work that empowers me to make connections and help others.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Safety Coordinator
Self-employed
01.2016 - Current
- Hired and oversaw subcontractors to meet project needs.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Checked written JSAs and permits for adherence to regulations.
- Wrote, coordinated and delivered mass educational briefings focused on occupational accident trends and prevention.
- Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.
- Conducted investigations into incidents and reported on findings.
HEALTH INSURANCE SPECIALIST II
Medica
10.2021 - 10.2022
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Managed modifications by detecting and correcting coding errors, decreasing error rates.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
CUSTOMER SERVICE SALES I
AT&T
03.2021 - 08.2021
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues.
- Set and achieved company defined sales goals..
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Exceptional computer skills
- Attended monthly sales meetings and quarterly sales trainings.
- Built and maintained positive relationships with diverse stakeholders.
- Generated seasonal creative pitches for clients targeting various consumer groups.
KC3 Agent/Dispatcher
KONE Corporation
08.2019 - 03.2021
- Closely monitored dispatch board to triage and prioritize over 300 daily calls.
- Sent out Technicians to assist callers based on locations, needs and worker availability.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Assessed regulatory and operational risks for escalation to management.
Education
Bachelor Of Business Administration -
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UTHigh School Diploma -
Haywood High School
Brownsville, TN12.2014
Skills
- Help Desk Support
- Administrative and Office Support
- Cloud Applications
- Call Center Operations
- Safety
- Health Insurance Industry Knowledge
Accomplishments
- Received National Employee of The Month.
- Received a job promotion within 6 months of hire date.
Certification
- Certified IT Help Desk Support, University of Phoenix, 2019
- Certified Contact Center Team Lead, University of Phoenix, 2020
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
HEALTH INSURANCE SPECIALIST II
Medica
10.2021 - 10.2022
CUSTOMER SERVICE SALES I
AT&T
03.2021 - 08.2021
KC3 Agent/Dispatcher
KONE Corporation
08.2019 - 03.2021
Safety Coordinator
Self-employed
01.2016 - Current
Bachelor Of Business Administration -
WESTERN GOVERNORS UNIVERSITY
High School Diploma -
Haywood High School
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