Alexandria Kexel
Kenosha,WI
Summary
Talented server bringing skills in order management, payment processing, and upselling. Stays current on menu items, and consistently offers targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Home Baker
Self-employed
07.2021 - Current
- Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Produced consistently high-quality baked goods for customers.
- Decorated cakes, cupcakes, and other pastries according to customer requests.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
Server and Content Creator
The Coffee Pot
06.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Improved community interaction on social media platforms, responding to comments and messages, fostering loyal and active community.
Busser/hostess
The Coffee Pot
06.2020 - 06.2021
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new bussers and hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Tremper High School
Kenosha, WI05.2021
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Active Listening
- Multitasking Proficiency
- Detail Oriented
- Product Presentation
- Cake Decorating
- Excellent Math Skills
- Dough Handling
- Ingredient Measuring
Availability
Immediate
Languages
American Sign Language
Limited Working
Timeline
Home Baker
Self-employed
07.2021 - Current
Server and Content Creator
The Coffee Pot
06.2021 - 08.2024
Busser/hostess
The Coffee Pot
06.2020 - 06.2021
Tremper High School