Alexandria Kim
Zephyrhills,FL
Overview
4
4
years of professional experience
Work History
Customer Care/ Sales Associate
Amo Bro’s Investments
10.2023 - Current
- Assisted in training new hires on company policies, procedures, and customer care practices, fostering a supportive team environment.
- Expedited issue resolution for customers
- Delivered profitable and loyalty-generating service to clients through daily transactions, inquiries and problem resolution.
- Provided excellent customer care by responding to requests, and assisting with product selection
- Promptly responded to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved
Server
WingHouse
09.2020 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and and maintain register.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hooters Girl/Server
Hooters Of America, LLC
12.2022 - 04.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Florida State Board Certified Esthetician in Facials, Lashes, Makeup, & Waxing -
Dolly Monroe Beauty Academy
Tampa, FL05.2024
High school diploma -
Wesley Chapel Cont Education
Wesley Chapel, FL12.2021
Skills
- Highschool Diploma
- NHS Alumni
- Trade School Certifications and Licenses
- Food Handler Certification
- Food Safety Certification
- Dermalogica Certified
- Licensed Esthetician in the State of Florida Skincare, Facial, Makeup, Eyelash Extension, and Waxing
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Care/ Sales Associate
Amo Bro’s Investments
10.2023 - Current
Hooters Girl/Server
Hooters Of America, LLC
12.2022 - 04.2023
Server
WingHouse
09.2020 - 10.2023
Florida State Board Certified Esthetician in Facials, Lashes, Makeup, & Waxing -
Dolly Monroe Beauty Academy
High school diploma -
Wesley Chapel Cont Education