ALEXANDRIA KLEMROTH
Clearwater,FL
Summary
Compassionate professional with several years of experience in multiple settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Department Of Children and Families, State of Florida
Largo , FL
08.2023 - Current
- Conduct comprehensive investigations into reports of child abuse or neglect promptly and with sensitivity
- Assess the safety of children and evaluate family dynamics to determine appropriate interventions
- Interview children, parents, caregivers, and other relevant individuals to gather information and assess risks
- Collaborate with law enforcement, social services agencies, and other stakeholders to coordinate investigations and ensure comprehensive support
- Document findings, maintain accurate case records, and prepare detailed reports for court hearings and administrative reviews
- Provide crisis intervention and support services to children and families in distress
- Develop and implement case plans aimed st ensuring the safety and well-being of children, including referrals to community resources
- Monitor and evaluate progress of interventions and make adjustments as necessary
- Testify in court proceedings as a knowledgeable and credible witness regarding findings and recommendations
Restaurant Manager/Private Events Coordinator
Mamas on 39
Huntington Beach , CA
02.2018 - 01.2023
- Responsible for managing operations of a high volume restaurant with average daily sales exceeding $20,000
- Hire, train, supervise and evaluate a diverse staff of 150+ team members between three regional locations
- Engage in delivering superior customer service and accurately resolving guest complaints
- Assist in the implementation of new training procedures, utilized in the opening of three new locations
- Develop customer relationships with local families and businesses to coordinate 5+ private events monthly
- Successfully increase restaurant sales by 10% annually through promoting and marketing private events
Business Office Clerk
MemorialCare Surgical Center Newport
Costa Mesa , CA
02.2017 - 09.2018
- Answered incoming calls, promptly and professionally addressing patient injuries and routing calls to appropriate departments.
- Checked-in patient payments, ensuring adherence to billing protocols and maintaining financial records.
- Collected patient payments, ensuring adherence to billing protocols and maintaining financial records.
- Scheduled surgeries, coordinated with patients and healthcare providers to find suitable dates and times
- Conducted audits of medical records, ensuring compliance with regulatory standards and identifying any discrepancies or errors.
- Provided escort services to patients, guiding them to examination rooms and ensuring their comfort and privacy.
- Offered clerical support to nursing and administrative staff, assisting with data entry, filing, and documentation.
- Collaborated effectively with interdisciplinary teams to facilitate efficient workflows and improve patient satisfaction.
Perinatal Quality Assurance and Education Program Intern
Miller Children’s & Women’s Hospital Long Beach
Long Beach , CA
01.2016 - 01.2017
- Assist nurse educators in perinatal and labor and delivery, develop, implement, and evaluate new curriculum and clinical simulations for the new graduate nursing residency program
- Shadow Patient Care Technicians in Labor and Delivery while maintaining working knowledge of the departments and hospitals standards, policies and procedures
Medical Records Coordinator
Surgical Center at Orange Coast Memorial
Fountain Valley , CA
05.2016 - 08.2016
- Complete administrative tasks, duties and projects under the direction of the Business Office manager
- Compile, verify and record patient records and medical history in an organized fashion
- Review approximately 300 medical records daily to ensure correctness and completeness
- Utilize EMR software to manage patient records and files, and verify that all procedures and operations have been dictated and signed by a physician
Education
Bachelor of Science - Healthcare Administration
California State University
12.2016
Associate of Arts - Math and Science
Santa Barbara City College
05.2014
Skills
- Proven experience in child welfare, social work, healthcare, or related field
- Knowledge of child development, family dynamics, and child welfare laws and regulations
- Strong interpersonal skills with the ability to communicate effectively and empathetically with children, families and the public from diverse background
- Ability to handle sensitive and confidential information with discretion and professionalism
- Critical thinking and analytical skills to assess complex situations and make informed decisions
- Proficiency in documentation and report writing
- Ability to work independently and as a part of a multidisciplinary team
Certification
- Certified Child Protective Investigator, FL
- Human Trafficking Certified, FL
Timeline
Child Protective Investigator
Department Of Children and Families, State of Florida
08.2023 - Current
Restaurant Manager/Private Events Coordinator
Mamas on 39
02.2018 - 01.2023
Business Office Clerk
MemorialCare Surgical Center Newport
02.2017 - 09.2018
Medical Records Coordinator
Surgical Center at Orange Coast Memorial
05.2016 - 08.2016
Perinatal Quality Assurance and Education Program Intern
Miller Children’s & Women’s Hospital Long Beach
01.2016 - 01.2017
Bachelor of Science - Healthcare Administration
California State University
Associate of Arts - Math and Science
Santa Barbara City College
- Certified Child Protective Investigator, FL
- Human Trafficking Certified, FL
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