Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Knox

Hammond,IN

Summary

Versatile and diligent, with a proven track record at First Merchants for enhancing customer satisfaction through exceptional service and accurate cash handling. Demonstrated ability to collaborate effectively with teams and manage time efficiently. Excels in customer assistance and complex problem-solving, contributing to significant improvements in operational efficiency and client trust.

Overview

11
11
years of professional experience

Work History

Cashier Kitchen Helper Sub

School City Of Hammond
08.2023 - Current
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Bank Teller

First Merchants
01.2021 - 07.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately ending of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.

Emissions Technician

Clean Air Car Check
10.2020 - 01.2021
    • Collaborated with repair technicians to diagnose issues contributing to high emission levels in vehicles.
    • Improved air quality by performing regular emissions tests and maintenance on vehicles.
    • Provided outstanding customer service.
    • Supported company growth goals through diligent work ethic, attention to detail, and commitment to excellence in service provision.
    • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
    • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Stay At Home Mom

N/A
12.2019 - 10.2020

Being in the work force with a new born child started to become just a bit overwhelming for me. So I decided that it would be best for myself. To take some time off from the workforce to stay at home with my newborn at time as well as other children.

Line Cook

School City Of Hammond
01.2017 - 12.2019
    • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
    • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
    • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
    • Prepared and cooked full course meals based on restaurant recipes and specifications.
    • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
    • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Cashier/Lottery Attendant

Nick's Cigarettes 4 Less
11.2015 - 01.2017
    • Greeted customers entering store and responded promptly to customer needs.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
    • Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
    • Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
    • Maintained a clean and organized work area, contributing to a comfortable environment for customers.

Home Health Aide

Community Care Systems, Inc.
09.2013 - 11.2015
    • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
    • Maintained a clean and safe home environment for patients, reducing falls and accidents.
    • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
    • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
    • Traveled to clients' homes to complete healthcare services and promote continuity of care.
    • Improved patient well-being by providing compassionate and attentive personal care.

Education

Associate of Applied Science - Business Administration And Management

Triton College
River Grove, IL

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Complex Problem-solving

Timeline

Cashier Kitchen Helper Sub

School City Of Hammond
08.2023 - Current

Bank Teller

First Merchants
01.2021 - 07.2023

Emissions Technician

Clean Air Car Check
10.2020 - 01.2021

Stay At Home Mom

N/A
12.2019 - 10.2020

Line Cook

School City Of Hammond
01.2017 - 12.2019

Cashier/Lottery Attendant

Nick's Cigarettes 4 Less
11.2015 - 01.2017

Home Health Aide

Community Care Systems, Inc.
09.2013 - 11.2015

Associate of Applied Science - Business Administration And Management

Triton College
Alexandria Knox