Alexandria Langdon
Oklahoma City,OK
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 3 years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals, while providing direct care to families passionately promoting hope of a future. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive experience in trauma informed care, substance abuse prevention and interpersonal conflict resolution.
Overview
5
5
years of professional experience
Work History
Family Advisor
Oklahoma Baptist Homes For Children
03.2021 - Current
- Collaborated with families to assist in growth, development and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Managed homes of families and maintained appropriate contact as directed by agency procedures.
- Identified available community resources and programs for single mothers and their children
- Held families to high levels of respect and accountability in navigating the program of Children's Hope.
- Performed monthly evaluations of each Mother's progress and set new goals and challenges.
- Assisted in teaching life skills such as parenting, budgeting, personal relationships, managing a home, communication with schools and daycare.
- Attended court and assisted in navigation of ordered requirements
- Provided transportation as needed within the parameters of program guidelines and boundaries
- Worked alongside a team of other advisors, Child Resource Coordinators, Directors, Counselors, outside resources, and volunteers
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Receptionist
Reaching Souls International
06.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
Education
High School Diploma -
Yukon High School
Yukon, OK04.2008
Skills
- Financial Literacy
- Interpersonal Skills
- Problem Solving
- Technical Proficiency
- Goal Setting
- Public Speaking
- Time Management
- Conflict Resolution
- Active Listening
- Stress Management
- Effective Communication
- Analytical Skills
- Decision Making
- Multitasking Abilities
- Organizational Skills
- Computer Skills
- Delegation Skills
- Emotional Intelligence
- Critical Thinking
- Client Education
- Transportation Arrangements
- Appointment Scheduling
- Case Management
- Incident Management
- Crisis Intervention
- Community Resource Coordination
- Relationship Building
- Client Advocacy
Timeline
Family Advisor
Oklahoma Baptist Homes For Children
03.2021 - Current
Receptionist
Reaching Souls International
06.2019 - 03.2021
High School Diploma -
Yukon High School
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