Alexandria Lauderdale
YUMA,AZ
Summary
Efficient Kitchen Designer with an eye for detail and commitment to client services. Adept at planning and sticking to budgets without compromising design, aesthetics or clients' wishes. Determined to maintain long-term relationships with clients. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Upbeat, customer-focused Sales Associate with 6 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Member Specialist
Sams Club
10.2023 - 09.2024
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Resolved customer issues through thorough dispute investigation.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Kitchen Design Specialist
Lowes Home Improvment
09.2019 - 06.2023
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, completed and filed documentation to finalize sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Generated more than [Number] leads per week and pursued appointment opportunities to convert prospects into new customers.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Presented products and services to prospective and existing customers to meet client needs.
- Demonstrated product features to align with customer needs.
- Created successful strategies to develop and expand customer sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Contacted new and existing customers to outline benefits of products.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Softlines/Hardlines Team Member
Target
05.2019 - 07.2019
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged with customers to determine appropriate items to fit needs.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Arranged attractive displays of merchandise based on current sales promotions.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Answered questions about current promotions and resolved issues according to store policies.
- Expedited newly received merchandise to sales floor.
- Followed loss prevention strategies, minimizing theft.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
3rd Key Holder
Icing By Claire's
10.2018 - 05.2019
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Collaborated with management to determine key tasks and delegate to staff members.
- Partnered with store leadership team to learn and understand management processes and reports.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Captured customer information to maximize future clienteling opportunities.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained, managed and motivated employees to promote professional skill development.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used Point of Sale register system to complete transactions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
Softlines Team Member
Target
05.2017 - 05.2018
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged with customers to determine appropriate items to fit needs.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Arranged attractive displays of merchandise based on current sales promotions.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Answered questions about current promotions and resolved issues according to store policies.
- Expedited newly received merchandise to sales floor.
- Followed loss prevention strategies, minimizing theft.
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
Associate of Science - Biology
Utah Valley University
Orem, UT05.2019
Skills
- Showroom Design
- 2020 Design Software Expert
- ADA Guidelines Understanding
- Blueprint Interpretation
- Budgeting Expert
- Client Relations
- Interior Planning
- Space Planning
- Interior Design
- Customer Service
- Friendly and Outgoing
- Stocking and Receiving
- Problem-Solving
- Relationship Building
- Store Opening and Closing
- Teamwork
- Time Management
Exceptional communication
Cross-selling abilities
Customer Support
Financial Transactions
Product Sales
Attention to Detail
Multitasking
Timeline
Member Specialist
Sams Club
10.2023 - 09.2024
Kitchen Design Specialist
Lowes Home Improvment
09.2019 - 06.2023
Softlines/Hardlines Team Member
Target
05.2019 - 07.2019
3rd Key Holder
Icing By Claire's
10.2018 - 05.2019
Softlines Team Member
Target
05.2017 - 05.2018
Associate of Science - Biology
Utah Valley University