Alexandria Little
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge Team Leader, Marketing Manager, Server
Throw Social
12.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
Bartender
Harbour's Edge
05.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Associate
Urban Outfitters, Inc.
03.2020 - 10.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Team Member
Raw Juce
10.2019 - 05.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
Team Member
Planet Smoothie
10.2017 - 06.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
Education
BBA - Marketing And Entrepreneurship
Florida Atlantic University
Boca Raton, FL08.2023
Skills
- Team Management Understanding
- Training Initiatives
- Employee Performance Reviews
- Customer Relationship Management
- Corporate Communications
- Market Analysis
- VIP Services
- Hospitality Management
- Guest Experiences
- Social Media Networking
- Special Requests
- Personalized Support
- Guest Satisfaction
- Social Media Strategy
- Guest Accommodations
Accomplishments
- Received “Employee of the Month”, eight consecutive months in a row for going above and beyond in customer service, knowledge of the store, and products, regular customers, and positive, can-do attitude.
- Promoted from concierge to lead concierge, to Marketing Manager and server. Held all three positions at one time for a couple of months.
- Certified personal Trainer. I received my certification through ACE.
Certification
- CPT - Certified Personal Trainer
Fitness
I am passionate about living a healthy and fit lifestyle. I spend my free time working out, reading and becoming more knowledgeable about diet and exercise. I also have worked with brands promoting their products that focus on living a healthy lifestyle. I currently work on filming my workouts and posting them on my social media platforms to provide knowledge to my community.
Timeline
Concierge Team Leader, Marketing Manager, Server
Throw Social
12.2021 - Current
Bartender
Harbour's Edge
05.2021 - 12.2021
Associate
Urban Outfitters, Inc.
03.2020 - 10.2020
Team Member
Raw Juce
10.2019 - 05.2020
Team Member
Planet Smoothie
10.2017 - 06.2019
BBA - Marketing And Entrepreneurship
Florida Atlantic University
- CPT - Certified Personal Trainer
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