Alexandria Logan
Zion,IL
Summary
Outgoing excelling at customer satisfaction and retention while attending college. Flexible and hardworking in deadline-driven environments. Service-focused, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns, develop proactive solutions and implement corrections with efficiency.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
11.2020 - 12.2022
- Followed procedures at all times for personal and team safety.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Picked and packed order items.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Reviewed order slips, picked products and staged merchandize.
- Safely and securely loaded items to prevent damage during transport.
- Marked stock with identification tags and labels to outline information.
Shore Store Sales Representative
Shoe Carnival
08.2019 - 09.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Guest Relations Associate
Six Flags Great America
Gurnee, IL
2019.Jun - 2019.Aug
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted with customer complaints.
- Identified issues, analyzed information and provided solutions to problems.
Crew Member/Cashier
Jersey Mike's Franchise Systems Inc.
08.2017 - 09.2017
- Customer Service
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Performed shift change tasks each day to keep store efficient and neat
- Wiped counters, floors and sanitized equipment to maintain clean food prep and dining areas
- Checked completed orders for accuracy and bagged meals for easy carrying
Trio Scholarship Office Assistant
College of Lake County
Grayslake, IL
02.2019 - 05.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Organized planned trips for potential students.
Education
Biological Sciences
College of Lake County
Grayslake, United StatesHigh School Diploma -
Zion Benton Township High School
Zion, United States05.2018
Skills
- Quick learner
- MS Office proficiency
- Creative problem solving
- Professional telephone demeanor
- Computer proficient
- Data entry
- Good listening skills
- Administrative support
- Computer Savvy
- MS Word
- MS Excel
- PowerPoint
- Customer Service
- Teamwork and Collaboration
References
REFERENCES UPON REQUEST
Timeline
Fulfillment Associate
Amazon
11.2020 - 12.2022
Shore Store Sales Representative
Shoe Carnival
08.2019 - 09.2020
Guest Relations Associate
Six Flags Great America
2019.Jun - 2019.Aug
Trio Scholarship Office Assistant
College of Lake County
02.2019 - 05.2019
Crew Member/Cashier
Jersey Mike's Franchise Systems Inc.
08.2017 - 09.2017
Biological Sciences
College of Lake County
High School Diploma -
Zion Benton Township High School