Alexandria Lucero
Tucumcari,NM
Summary
I am a very hardworking reliable, and tech-savvy professional, I offer great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. I am very experienced with electronic recordkeeping. I am a highly-motivated employee with desire to take on new challenges. Very strong worth ethic, adaptability and exceptional interpersonal skills. I work effectively unsupervised and quickly mastering new skills. I believe I would bring great help to your company.
Overview
5
5
years of professional experience
Work History
Medical Referral Specialist
Sunrise Medical Clinics
Tucumcari, NM
05.2021 - Current
- Reviewed patient records and verified insurance eligibility.
- Researched providers to determine if they are in-network or out-of-network for the patient's health plan.
- Coordinated referrals with primary care physicians, specialists, and other healthcare providers.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
- Communicated with patients regarding their referrals and answered any questions they had about the process.
- Called insurance companies to confirm coverage of procedures and services requested by referring physician.
- Maintained databases of active referrals and tracked progress of each case until completion.
- Processed authorization requests from referring physicians in a timely manner.
- Ensured that all referral activities were compliant with applicable regulations.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Entered confidential patient information and updated electronic records in database.
Loan Officer Assistant
Security Finance
Tucumcari, NM
10.2020 - 04.2021
- Assisted loan officers with the preparation of loan documents and closing packages.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Input data into loan origination system accurately and timely.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
- Scanned and uploaded loan and related documents into system.
- Filed and maintained loan records.
- Recorded applications for loan and credit, loan information and disbursements of funds.
Assistant Property Manager
Monarch Properties
Tucumcari, NM
10.2018 - 09.2020
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Collected monthly assessments, rental fees, deposits and payments.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
Education
High School Diploma -
Tucumcari High School
Tucumcari, NM05-2014
Skills
- Insurance Verification
- Referral Coordination
- Healthcare regulations
- HIPAA Compliance
- Patient Scheduling
- Follow-up skills
- Medical Terminology
- Electronic Recordkeeping
- Data Entry
- CPT Coding
- Time Management
- Co-payment collection
- Office reception
- Insurance Authorizations
- Staff Leadership
Timeline
Medical Referral Specialist
Sunrise Medical Clinics
05.2021 - Current
Loan Officer Assistant
Security Finance
10.2020 - 04.2021
Assistant Property Manager
Monarch Properties
10.2018 - 09.2020
High School Diploma -
Tucumcari High School