Alexandria Lujan
Bakersfield,CA
Summary
I am a Team Leader experienced in running front end operations. Developing work strategies, providing associate training, setting goals and obtaining team/associate feedback leading to company success in sales and department metrics. Excellent with interpersonal and communication skills, building relationships with customers and colleagues leaving lasting impressions that positively promote the business. Continuous big picture with exceptional focus in communicating of goals and plans to succeed. Problem solver, networker, and collaborative Team Leader.
Overview
4
4
years of professional experience
Work History
Member Team Lead
Sam's Club
08.2020 - Current
- Assist in recruitment of new team members, hiring the highest qualified personnel to build team of top performers.
- Conduct training and mentor team members to promote productivity, accuracy, and commitment to friendly service.
- Monitor team performance and provide constructive feedback to increase productivity and maintain company standards.
- Build strong relationships with customers through positive attitude and attentive response.
- Mentor and guide employees to foster proper completion of assigned duties throughout each shift.
- Coach and counsel sales personnel, assisting with individual selling efforts and help sales associates reach targets.
- Set and update weekly work schedules to meet coverage demands by considering factors such as wages, expected customer levels, planned promotions and individual employee strengths.
- Maintain current knowledge of store promotions and highlight sales to customers.
- Reconcile cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrate product features, answer questions and redirect objections to highlight positive aspects to promote sales.
- Facilitate collaboration between production and other departments for successful daily operations.
- Help customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identify company resources, determine client risk factors and promote solutions to establish solid client base using company AP solutions.
Temporary Ops Associate
JCPenney
11.2019 - 01.2020
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria, standards, and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed receiving and stocking procedures for goods and materials.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Restocked shelves, racks,and organized displays in alignment with merchandising standards.
Education
High School Diploma -
Montebello High School
Montebello, CA06.2019
Skills
- Leadership
- Selling Techniques
- Time Management
- Collaboration
- Adaptability
- Decision-making
Timeline
Member Team Lead
Sam's Club
08.2020 - Current
Temporary Ops Associate
JCPenney
11.2019 - 01.2020
High School Diploma -
Montebello High School