Alexandria MacDonald
Cypress
Summary
Table Service Restaurant Lead and Support at The DIsneyland Resort with an 8+ year career spanning diverse roles. Demonstrates exceptional skills in team management, guest service, and problem-solving, honed through experiences ranging from restaurant to attraction management. Recognized for optimizing efficiency and elevating guest satisfaction, Im well-equipped to handle complex guest service scenarios, ensuring high-quality experiences. I bring a unique blend of skills to any team. Poised for further growth and contribution in guest-oriented roles.
Overview
8
8
years of professional experience
Work History
Blue Bayou and Cafe Orleans Lead and Support
Disneyland Resort
Anaheim
12.2022 - Current
- Develops and implements strategies to improve Guest satisfaction and loyalty through exceptional Guest communication.
- Provides guidance and support to Cast Members in handling escalated Guest issues to ensure timely resolution.
- Provides regular performance feedback to Cast Members, identifying areas of improvement and recognition of strong performance, to drive overall team success and growth.
- Manages and analyzes Guest feedback data to identify trends and areas for improvement in Guest service.
- Leads over 50 Cast Members daily in day-to-day operations of a restaurant setting.
- Inspects dining room area regularly for cleanliness and adherence to safety standards.
- Maintain an organized system of reservations for VIP Guest relations while keeping confidential information for larger parties.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Resolved Guest complaints in a professional manner while maintaining a positive attitude towards Guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for Guests.
- Utilized proper cash handling procedures during transactions.
- Followed company policies on cash handling procedures.
Dog Breeder Manager
Sunkissed Doodles
Garden Grove, CA
01.2018 - 12.2022
- Organized and maintained records of all puppy litters and their parents.
- Monitored food intake, exercise levels, and overall health of puppies.
- Created marketing materials such as brochures, flyers, and advertisements to attract potential customers.
- Managed all financial transactions associated with the sale of puppies.
- Initiated new projects that resulted in increased productivity across all departments.
Attractions
Disneyland Resort
Anaheim
01.2017 - 01.2018
- Created an engaging and immersive experience for Guests by ensuring the attraction is visually appealing and well-maintained at all times.
- Created and delivered engaging pre-show experiences that captivate Guests and set the stage for the attraction.
- Monitored Guest feedback and provided recommendations for improvements to enhance the overall attraction experience.
- Developed and implement strategies to increase Guest satisfaction and loyalty through personalized experiences.
- Ensured that all riders met the height requirements before boarding an attraction.
- Adhered and upheld to all safety regulations according to company policies and procedures.
- Answered guest questions regarding attractions, park policies, hours of operation.
Lifeguard
Great Wolf Lodge
Garden Grove
01.2016 - 01.2017
- Proactively identified and addressed potential safety hazards or risks in the water park area to prevent accidents and injuries.
- Ensured the safety and well-being of all Guests by conducting regular and thorough inspections of pools, water slides, and other water attractions.
- Maintained constant surveillance of patrons in the water park area to ensure their safety and quickly intervene in any potentially dangerous situations.
- Demonstrated excellent communication and customer service skills to effectively interact with Guests and provide assistance in a professional and friendly manner.
- Regularly update knowledge on water safety protocols and procedures to ensure the highest level of expertise in preventing and responding to emergencies.
- Monitored swimmers to ensure safety in the pool area.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
Education
HS Diploma -
Pacifica High School
01.2014
Skills
- Guest Experience
- Guest Satisfaction
- Problem Solving
- Customer Service
- Leadership
- Efficiency Optimization
- Attention to Detail
Volunteer Experience
Volunteer Experience
Programs
New Orleans Leadership Program
Timeline
Blue Bayou and Cafe Orleans Lead and Support
Disneyland Resort
12.2022 - Current
Dog Breeder Manager
Sunkissed Doodles
01.2018 - 12.2022
Attractions
Disneyland Resort
01.2017 - 01.2018
Lifeguard
Great Wolf Lodge
01.2016 - 01.2017
HS Diploma -
Pacifica High School