Alexandria Mack
Bellville,OH
Summary
Dynamic professional with a proven track record at the Humane Society Of Delaware County, excelling in animal behavior knowledge and crisis management. Leveraged excellent communication and compassion to facilitate successful adoptions and enhance team efficiency. Demonstrated adaptability and problem-solving skills, significantly improving animal care and adopter satisfaction.
Overview
5
5
years of professional experience
Work History
Canine Adoption Counselor
Humane Society Of Delaware County
06.2022 - Current
- Assisted in matching dogs with suitable adoptive families through careful evaluation of needs and backgrounds.
- Mentored new Adoption Counselors as they acclimated to their roles, sharing best practices and valuable insights gained from experience.
- Documented data and completed accurate updates to case records.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
- Assisted in the successful adoption process for shelter dogs by providing quality care, socialization, and basic training.
- Promoted socialization among dogs by organizing structured group playtime sessions.
- Maintained a high standard of care by regularly updating knowledge on dog behavior, training techniques, and breed-specific needs.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Communicated professionally with adopters via phone and email.
- Completed documentation regarding animals for future reference and improved care.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to veterinary staff.
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
- Assisted with adoption process by providing information about animals to potential adopters.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Assisted veterinarians during medical examinations and routine procedures, contributing to the overall health and well-being of shelter animals.
- Facilitated successful adoptions by accurately assessing potential adopters'' needs and matching them with suitable companion animals from the shelter population.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted with onboarding of new employees.
Retail Sales Associate
Cracker Barrel Old Country
09.2020 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Assisted in training new employees on store policies, procedures, and merchandising techniques for consistent performance standards.
- Supported and coached employees as part of successful training initiatives.
Snow Tubing Park Associate
Snow Trails
12.2019 - 03.2021
- Implemented effective crowd control measures during high-traffic periods or special events while prioritizing visitor safety.
- Collaborated with fellow Park Associates to complete daily tasks efficiently, fostering a positive work environment.
- Contributed to the maintenance of park grounds, ensuring a clean and welcoming environment for all guests.
- Enhanced park visitor experience by providing exceptional customer service and answering inquiries.
- Facilitated clear communication among team members during busy periods to prevent errors and maintain operational efficiency.
- Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their experience.
- Handled guest complaints effectively, resolving issues quickly to maintain satisfaction levels and minimize negative feedback.
- Implemented safety guidelines among guests to ensure guest safety and satisfaction.
Skills
- Animal Behavior Knowledge
- Crisis Management
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Task Prioritization
- Compassion and Empathy
- Reliability
Timeline
Canine Adoption Counselor
Humane Society Of Delaware County
06.2022 - Current
Retail Sales Associate
Cracker Barrel Old Country
09.2020 - 05.2022
Snow Tubing Park Associate
Snow Trails
12.2019 - 03.2021
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