Alexandria Maestas
Los Lunas
Summary
Dynamic Store Manager with extensive experience at CVS Pharmacy, excelling in customer service and operational efficiency. Proven track record in training and mentoring staff, enhancing team performance, and implementing effective inventory management systems. Skilled in cash management and problem-solving, fostering a positive shopping experience while driving sales growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
CVS Pharmacy
09.2024 - Current
- Assisted in managing daily store operations and customer service activities.
- Supported inventory management by organizing stock and maintaining accurate records.
- Learned cash handling procedures and assisted with transaction processing at the register.
- Collaborated with team to maintain visual merchandising standards throughout the store.
- Participated in training sessions to improve product knowledge and customer engagement skills.
- Provided assistance in implementing promotional displays to enhance sales opportunities.
- Engaged with customers to resolve inquiries, ensuring a positive shopping experience.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager in Training
CVS Pharmacy
06.2024 - 09.2024
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management, including stock replenishment and organization of merchandise displays.
- Participated in training sessions to enhance product knowledge and operational efficiency.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
CVS Pharmacy
03.2024 - 06.2024
- Coordinated cross-functional teams to ensure alignment on project goals and timelines.
- Implemented inventory management systems to improve stock accuracy and availability.
- Trained staff on standard operating procedures to maintain compliance and performance standards.
- Analyzed operational data to identify trends and recommend process improvements.
- Collaborated with vendors to negotiate contracts, ensuring cost-effective procurement solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
Shift Manager
CVS Pharmacy
10.2023 - 03.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on performance standards and operational efficiency.
- Managed inventory levels, conducting regular audits to minimize discrepancies.
- Implemented scheduling adjustments to optimize labor resources during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Los Lunas High School
Los Lunas, NMSkills
- Customer service
- Multitasking and organization
- Problem-solving
- Customer relations
- Store operations
- Training and mentoring
- Friendly and positive
- POS systems
- Cash management
- Opening and closing procedures
- Product merchandising
- Loss prevention procedures
Certification
Liquor License
Timeline
Store Manager
CVS Pharmacy
09.2024 - Current
Store Manager in Training
CVS Pharmacy
06.2024 - 09.2024
Operations Manager
CVS Pharmacy
03.2024 - 06.2024
Shift Manager
CVS Pharmacy
10.2023 - 03.2024
High School Diploma -
Los Lunas High School