Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Marszalek

Sterling Heights,MI

Summary

Detail-oriented technical writer with a strong background in information technology. Dedicated to producing accurate and user-friendly documentation, eager to contribute research skills to support users and ensure seamless interaction with products. Keen eye for detail and passion for clear communication, strives to deliver high-quality content that meets the needs of both technical and non-technical audiences.

Overview

6
6
years of professional experience

Work History

Customer Technical Specialist

ITMedics
09.2023 - Current
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Managed and updated content on the internal SharePoint site to ensure accuracy and relevance.
  • Developed user manuals for clients, detailing the daily software applications and their functionalities.
  • Mentored fellow team members in technical concepts, fostering a collaborative work environment where ideas were freely exchanged.

Event Specialist

Crossmark
07.2018 - 08.2020
  • Maintained and organized a clean work environment
  • Delivered exceptional customer service by conducting in-store food and product demonstrations to engage customers and promote brand awareness.
  • Leveraged product knowledge to drive sales and enhance customer engagement.

Education

Associate of Applied Science - Networking Specialist Professional Network Security

Macomb Community College
Warren, MI
12.2020

Skills

  • HTML
  • CSS
  • Bootstrap
  • Wireframing
  • Proficient in Figma
  • Organizational Skills
  • Attention to Detail
  • Teamwork and Collaboration
  • SharePoint
  • Microsoft Office Suite
  • Adobe Creative Suite

Timeline

Customer Technical Specialist

ITMedics
09.2023 - Current

Event Specialist

Crossmark
07.2018 - 08.2020

Associate of Applied Science - Networking Specialist Professional Network Security

Macomb Community College
Alexandria Marszalek