Alexandria Marszalek
Sterling Heights,MI
Summary
Detail-oriented technical writer with a strong background in information technology. Dedicated to producing accurate and user-friendly documentation, eager to contribute research skills to support users and ensure seamless interaction with products. Keen eye for detail and passion for clear communication, strives to deliver high-quality content that meets the needs of both technical and non-technical audiences.
Overview
6
6
years of professional experience
Work History
Customer Technical Specialist
ITMedics
09.2023 - Current
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Managed and updated content on the internal SharePoint site to ensure accuracy and relevance.
- Developed user manuals for clients, detailing the daily software applications and their functionalities.
- Mentored fellow team members in technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
Event Specialist
Crossmark
07.2018 - 08.2020
- Maintained and organized a clean work environment
- Delivered exceptional customer service by conducting in-store food and product demonstrations to engage customers and promote brand awareness.
- Leveraged product knowledge to drive sales and enhance customer engagement.
Education
Associate of Applied Science - Networking Specialist Professional Network Security
Macomb Community College
Warren, MI12.2020
Skills
- HTML
- CSS
- Bootstrap
- Wireframing
- Proficient in Figma
- Organizational Skills
- Attention to Detail
- Teamwork and Collaboration
- SharePoint
- Microsoft Office Suite
- Adobe Creative Suite
Timeline
Customer Technical Specialist
ITMedics
09.2023 - Current
Event Specialist
Crossmark
07.2018 - 08.2020
Associate of Applied Science - Networking Specialist Professional Network Security
Macomb Community College