Alexandria McCaskill
Leland
Summary
Dynamic and dedicated professional with a strong background in customer service at Brown's Main Street Pharmacy. Proven ability to build customer relationships and resolve complaints, enhancing satisfaction. Skilled in cash handling and team collaboration, consistently demonstrating reliability and professionalism in fast-paced environments. Committed to delivering exceptional service and fostering positive experiences.
Overview
9
9
years of professional experience
Work History
Cashier
Brown's Main Street Pharmacy
04.2020 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Key Holder
Petsense
08.2015 - 04.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Seasonal Worker
Gamestop
05.2018 - 10.2018
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Education
Bachelor of Arts - Animation
Delta State University
Cleveland, MS05-2025
Associate of Arts - Fine Arts
Mississippi Delta Community College
Moorhead, MS05-2017
High School Diploma -
Washington High School
Greenville, MS05-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Timeline
Cashier
Brown's Main Street Pharmacy
04.2020 - 08.2024
Seasonal Worker
Gamestop
05.2018 - 10.2018
Key Holder
Petsense
08.2015 - 04.2020
Bachelor of Arts - Animation
Delta State University
Associate of Arts - Fine Arts
Mississippi Delta Community College
High School Diploma -
Washington High School
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