Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandria McCaskill

Lugoff,SC

Summary

Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Low Country Urgent Care
04.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Measured patient spirometry.
  • Improved clinical workflow with introduction of electronic health records system.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.

Certified Medical Assistant

Lexington Rehabilitation Center
01.2022 - 04.2025
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Prepared and administered medications to alleviate patient symptoms.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient spirometry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Certified Nursing Assistant

Lexington Medical Center Health
02.2021 - 09.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.

Front Desk Receptionist/Certified Nursing Assistant

Doctor Care
10.2020 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Streamlined check-in processes, reducing wait times for guests.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.

Certified Nursing Assistant

Midland Rehabilitation
04.2022 - 07.2023
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

No Degree -

ECPI University
Virginia Beach, VA
08-2026

Certificate Medical Assistant -

Fortis College
Columbia SC
12-2020

High School Diploma -

Richland Two Middle College
Columbia
05-2015

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Patient care
  • Clinical documentation
  • Medication administration
  • CPR
  • Procedure assistance
  • Vital sign monitoring
  • Epic
  • EMR / EHR
  • Infection control
  • Telephone etiquette
  • Schedule coordination
  • Injection administration
  • Sample collection procedures
  • Healthcare procedures
  • Insurance confirmation
  • Medical records oversight
  • Workflow organization
  • Phlebotomy
  • Wound care
  • Patient assessments
  • Patient documentation
  • Inventory and supply management
  • Medical billing and coding

Certification

  • CNA - Certified Nurse Assistant
  • CCMA - Certified Clinical Medical Assistant

Timeline

Certified Medical Assistant

Low Country Urgent Care
04.2023 - Current

Certified Nursing Assistant

Midland Rehabilitation
04.2022 - 07.2023

Certified Medical Assistant

Lexington Rehabilitation Center
01.2022 - 04.2025

Certified Nursing Assistant

Lexington Medical Center Health
02.2021 - 09.2024

Front Desk Receptionist/Certified Nursing Assistant

Doctor Care
10.2020 - 08.2023

No Degree -

ECPI University

Certificate Medical Assistant -

Fortis College

High School Diploma -

Richland Two Middle College

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Alexandria McCaskill