Alexandria McGonigle
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Y.M.C.A., excelling in camper supervision and customer relationship management. Demonstrated ability to foster growth and satisfaction through compassionate communication and problem-solving abilities. Skilled in Microsoft Excel and maintaining high customer support standards, contributing to significant improvements in client engagement and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Summer Camp Counselor
Y.M.C.A.
06.2024 - Current
- Implemented camp activities fostering physical, social, and emotional growth.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Supported children by actively listening and offering encouragement.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Administered first aid quickly to provide health and safety to campers.
- Collaborated with other recreation staff in developing new recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Service Representative, Coach, Referee
Sofive Soccer Centers
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Scheduled appointment to resolve more complex issues.
- Accepted payments and updated accounts with latest information.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Facilitated group coaching sessions and provided individual coaching support.
Education
BBA - Sport Marketing Management
Holy Family University
Philadelphia, PA05.2026
High School Diploma -
St. Hubert High School For Girls
Philadelphia, PA06.2022
Skills
- Camper Supervision
- Compassionate communication
- Written and oral communication
- Problem-solving abilities
- Role Modeling
- Fundraising
- Computer (Microsoft Excel, Word, etc)
- Customer Relationship Management
- Customer Support
- Data Collection
- Appointment Scheduling
- Call center experience
Timeline
Summer Camp Counselor
Y.M.C.A.
06.2024 - Current
Service Representative, Coach, Referee
Sofive Soccer Centers
12.2022 - Current
BBA - Sport Marketing Management
Holy Family University
High School Diploma -
St. Hubert High School For Girls
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