Alexandria McGowan
Boise,ID
Summary
Accomplished Account Manager at Western Peaks Logistics, adept in client relations and office administration. Excelled in enhancing customer loyalty and streamlining operations, leveraging Microsoft Office and Salesforce expertise. Demonstrated compassionate issue resolution and effective communication, ensuring seamless coordination across diverse teams. Proven track record in improving operational efficiency and fostering client trust.
Overview
5
5
years of professional experience
Work History
Account Manager/Dispatch/ HR Assistant
Western Peaks Logistics
Boise, US
10.2022 - Current
- Developed and maintained strong relationships with clients
- Managed a high-volume workload while maintaining attention to detail
- Increased customer loyalty by proactively addressing any issues or concerns raised by clients in a timely manner
- Scheduled, assigned, and monitored over 30 drivers
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Investigated and resolved customer and vendor issues to retain business.
- Researched complex accounting matters when needed.
- Processed payments from clients using accounting software.
- Managed confidential employee information with discretion and integrity.
- Provided administrative support to the HR department.
Parent Education Coordinator
Idaho Parents Unlimited
Boise, US
02.2020 - 09.2021
- Supported organizational efforts aimed at empowering parents by providing critical guidance and educational resources.
- Led workshops in person, over the phone, and online.
- Utilized Salesforce for maintaining confidentiality in daily record keeping.
- Ensured compliance with privacy laws while maintaining ethical guidelines.
- Collaborated effectively with individuals from varied cultural and professional backgrounds.
- Strong knowledge of Special Education and the Individuals with Disabilities Act as well as various health systems
- Proficient in applying collaborative efforts between parents and professionals for comprehensive care.
- Aligned priorities with project timelines.
- Refined task organization via consistent updates to schedules.
- Worked in various locations throughout Idaho
- Setup and ran information booths at conferences
Education
College in Medical Assistant -
CWI
Boise, ID01.2018
High school diploma or GED -
Skills
- Microsoft Office Proficiency
- Client Relations
- Office Operations Experience
- Office Administration Expertise
- Computer skills
- Salesforce
- Data entry and collation skills
- Effective Multi-Tasking Skills
- Compassionate Issue Resolution
- Detail-Oriented Organization
- Quickly Adjusting Strategies
- Effective Communication Skills
- Punctuality and Dependability
- Healthcare Terminology
- Proficient in EMR Systems
Additional Information - Skills And Abilities
- MS Office /Google Suite/Internet savvy
- Data entry and collation skills (65 wpm)
- Customer service orientated
- Multi-task with attention to detail
- Problem solving with empathy
- Organizational skills with attention to detail
- Adaptability
- Communication and interpersonal skill
- Strong attendance record
- Medical Terminology
- EMR knowledge
Timeline
Account Manager/Dispatch/ HR Assistant
Western Peaks Logistics
10.2022 - Current
Parent Education Coordinator
Idaho Parents Unlimited
02.2020 - 09.2021
College in Medical Assistant -
CWI
High school diploma or GED -
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