Alexandria Mcguire
Madison,GA
Summary
Experienced Emergency Communications Officer with a strong background in handling high-pressure situations and managing emergency responses. Skilled in utilizing various communication technologies, coordinating rescue efforts and providing critical information to first responders. Demonstrated ability to maintain composure during crisis scenarios while ensuring efficient communication flow. Previous roles have resulted in improved response times and heightened safety measures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Gwinnett County Police Department
Lawrenceville, GA
11.2019 - Current
- Evaluated incoming calls to determine their priority and allocated appropriate response levels.
- Provided quick assistance and additional resources upon request from field personnel.
- Adhered to all laws, regulations, and standards governing emergency communications to maintain strict compliance.
- Strict adherence to established safety protocols during the management of active emergencies.
- Facilitated collaboration and resource allocation between various agencies in response to large scale emergencies.
- Proficiently managed a wide range of communication equipment such as two-way radios, telephone systems, and computers.
- Ensured accuracy of information provided by callers to facilitate dispatching of units or services.
- Maintained accurate record of all communication regarding emergency incidents.
- Evaluated effectiveness of existing policies and procedures for emergent situation responses.
- Utilized mapping software to aid responders in locating scene destinations.
- Coordinated the deployment of personnel and equipment to effectively respond to emergency situations.
- Maintained adherence to proper communication protocol through continuous monitoring of radio traffic.
- Supported emergency call-takers with expert guidance to resolve difficult and complex calls.
- Successfully provided clear instructions in high stress situations by remaining calm under pressure.
- Engaged in continuous training sessions to ensure knowledge of industry trends and best practices.
- Handled peak periods of call volume for 911 lines effectively.
- Efficiently allocated calls to respective response teams according to call circumstances.
- Succeeded in maintaining composure during stressful phone conversations, successfully retrieving necessary details for emergency cases.
- Utilizing radio, telephone, and computer systems to keep first responders updated with critical information.
- Responded promptly to emergency calls assigned through automated distribution.
- Gathered data on vehicle records, wanted individuals, and missing persons.
- Ensured timely dispatch of police, fire, and EMS by prioritizing public emergency and non-emergent calls while maintaining real-time data tracking.
Education
High School Diploma -
Morgan County High School
Madison, GA05-2011
Skills
- Information Gathering
- Geographical knowledge
- Emergency protocols
- Stress Tolerance
- Incident documentation
- Emergency Management
- CPR and First Aid
- Active Listening
- Information Relay
- Decision-Making
- Providing Clear Directions
- Critical Thinking
- Emergency Medical Instruction
- 911 System Information Databases
- Radio Frequencies Monitoring
- Good Judgment
- Emergency Response Procedures
- Basic Life Support BLS
- NCIC Database
- Verbatim Transcription
- Time management abilities
- Professionalism
- Written Communication
- Critical thinker
- Computer-based dispatch systems
- Goal Setting
- Excellent Communication
- Adaptability and Flexibility
- Task Prioritization
- Emergency Police Dispatcher Certification
- Dispatch Coordination
- Emergency Medical Dispatcher Certification
- Computer Skills
- Continuous Improvement
- Dependable and Responsible
- Telephone Etiquette
- Coaching and Mentoring
- Organizational Skills
- Multitasking
- Professional Demeanor
- Map Reading
- Reliability
Accomplishments
- Awarded Good Conduct for 3 years 11/04/2022
- Customer Service Award 11/08/2023
- Certificate of Completion/Attendance from Legal and Liability Risk Management Institute for 'Crisis Communication/Negotiation for Emergency Dispatchers'
- Attended a 2-day Guardian Leadership Course - Developing A Culture of Leadership
- Continuing Education Courses through GPSTC (see attached)
- Applied for Professional Management Program Class (PMP)
Certification
- GA POST Certified (see attached)
- GCIC/NCIC Certified
Affiliations
- Reading crime/mystery novels
- Reading to my daughter
- Baking
- Gwinnett County Fair Participant/Employee
- Reading self-help books
Additional Accolades
- Attended Class for 7 Habits of Highly Effective People
- Letter of Commendation from Training Coordinator Magdala Prophete for assisting with training
- Letter of Commendation from former CSS Burney
- Letter of Participation for 2024
- Participated in BCO training multiple times
- Assisted with Recruit Scenarios as a dispatcher
- Assisted Training Officers as a Supplemental Training Officer for approximately 1 year
References
References available upon request.
Timeline
Emergency Communications Officer
Gwinnett County Police Department
11.2019 - Current
High School Diploma -
Morgan County High School
- GA POST Certified (see attached)
- GCIC/NCIC Certified
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