Experienced Emergency Communications Officer with a strong background in handling high-pressure situations and managing emergency responses. Skilled in utilizing various communication technologies, coordinating rescue efforts and providing critical information to first responders. Demonstrated ability to maintain composure during crisis scenarios while ensuring efficient communication flow. Previous roles have resulted in improved response times and heightened safety measures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Gwinnett County Police Department
Lawrenceville, GA
11.2019 - Current
Evaluated incoming calls to determine their priority and allocated appropriate response levels.
Provided quick assistance and additional resources upon request from field personnel.
Adhered to all laws, regulations, and standards governing emergency communications to maintain strict compliance.
Strict adherence to established safety protocols during the management of active emergencies.
Facilitated collaboration and resource allocation between various agencies in response to large scale emergencies.
Proficiently managed a wide range of communication equipment such as two-way radios, telephone systems, and computers.
Ensured accuracy of information provided by callers to facilitate dispatching of units or services.
Maintained accurate record of all communication regarding emergency incidents.
Evaluated effectiveness of existing policies and procedures for emergent situation responses.
Utilized mapping software to aid responders in locating scene destinations.
Coordinated the deployment of personnel and equipment to effectively respond to emergency situations.
Maintained adherence to proper communication protocol through continuous monitoring of radio traffic.
Supported emergency call-takers with expert guidance to resolve difficult and complex calls.
Successfully provided clear instructions in high stress situations by remaining calm under pressure.
Engaged in continuous training sessions to ensure knowledge of industry trends and best practices.
Handled peak periods of call volume for 911 lines effectively.
Efficiently allocated calls to respective response teams according to call circumstances.
Succeeded in maintaining composure during stressful phone conversations, successfully retrieving necessary details for emergency cases.
Utilizing radio, telephone, and computer systems to keep first responders updated with critical information.
Responded promptly to emergency calls assigned through automated distribution.
Gathered data on vehicle records, wanted individuals, and missing persons.
Ensured timely dispatch of police, fire, and EMS by prioritizing public emergency and non-emergent calls while maintaining real-time data tracking.
Education
High School Diploma -
Morgan County High School
Madison, GA
05-2011
Skills
Information Gathering
Geographical knowledge
Emergency protocols
Stress Tolerance
Incident documentation
Emergency Management
CPR and First Aid
Active Listening
Information Relay
Decision-Making
Providing Clear Directions
Critical Thinking
Emergency Medical Instruction
911 System Information Databases
Radio Frequencies Monitoring
Good Judgment
Emergency Response Procedures
Basic Life Support BLS
NCIC Database
Verbatim Transcription
Time management abilities
Professionalism
Written Communication
Critical thinker
Computer-based dispatch systems
Goal Setting
Excellent Communication
Adaptability and Flexibility
Task Prioritization
Emergency Police Dispatcher Certification
Dispatch Coordination
Emergency Medical Dispatcher Certification
Computer Skills
Continuous Improvement
Dependable and Responsible
Telephone Etiquette
Coaching and Mentoring
Organizational Skills
Multitasking
Professional Demeanor
Map Reading
Reliability
Accomplishments
Awarded Good Conduct for 3 years 11/04/2022
Customer Service Award 11/08/2023
Certificate of Completion/Attendance from Legal and Liability Risk Management Institute for 'Crisis Communication/Negotiation for Emergency Dispatchers'
Attended a 2-day Guardian Leadership Course - Developing A Culture of Leadership
Continuing Education Courses through GPSTC (see attached)
Applied for Professional Management Program Class (PMP)
Certification
GA POST Certified (see attached)
GCIC/NCIC Certified
Affiliations
Reading crime/mystery novels
Reading to my daughter
Baking
Gwinnett County Fair Participant/Employee
Reading self-help books
Additional Accolades
Attended Class for 7 Habits of Highly Effective People
Letter of Commendation from Training Coordinator Magdala Prophete for assisting with training
Letter of Commendation from former CSS Burney
Letter of Participation for 2024
Participated in BCO training multiple times
Assisted with Recruit Scenarios as a dispatcher
Assisted Training Officers as a Supplemental Training Officer for approximately 1 year
References
References available upon request.
Timeline
Emergency Communications Officer
Gwinnett County Police Department
11.2019 - Current
High School Diploma -
Morgan County High School
GA POST Certified (see attached)
GCIC/NCIC Certified
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