Alexandria Mckinney
Chula Vista,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at all my previous jobs. Excelled in multitasking and offers strong administrative, relationship-building and problem-solving abilities. Skilled in POS systems and customer service, I bring a blend of technical proficiency and interpersonal skills to achieve outstanding results. Hardworking employee enthusiastic about excelling in representing customers needs.
Overview
12
12
years of professional experience
Work History
Sales Associate
Old Navy
05.2012 - 03.2014
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Oceana Coastal Kitchen
04.2014 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Answered calls and placed reservations while also greeting guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service to ensure regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Delivery Driver
Amazon
09.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Diploma -
Hilltop High School
Chula Vista, CA2012
Medical Assisting
Southwestern Community College
Chula Vista, CASkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Dependable and reliable
- Problem-Solving
- Time management skills
- Client Relationship Management
- Multitasking
- POS experience
- Flexible and Adaptable
References
Jeanelle Franco
(619) 942-7453
Manager at Oceana Coastal Kitchen
Alejandro Cuevas
(707) 338-6976
Server at Oceana Coastal Kitchen