Alexandria McReynolds
Highland,IL
Summary
Quick-thinking team member and supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Assign tasks, train employees, provide feedback, provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Inshop/Person in Charge
Jimmy John's Gourmet Sandwiches
06.2022 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Customer Service Associate
Walgreens
01.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Team Member
Quiznos Subs
04.2021 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Sociology
Southern Illinois University Edwardsville
Edwardsville, IL05.2026
High School Diploma -
Highland High School
Highland, IL12.2021
Skills
- Operations Management
- Strategic Planning
- Cash Handling
- Customer Service
- Cleaning
- Attention to Detail
- Following Instructions
- Order Preparation
- Teamwork and Collaboration
- Positive Attitude
- Training and Mentoring
Certification
ServSafe Food Handler
(Sep. 2019-Sep. 2022)
ServSafe Food Protection Manager
(Dec. 2021-Dec. 2026)
Timeline
Inshop/Person in Charge
Jimmy John's Gourmet Sandwiches
06.2022 - 09.2023
Customer Service Associate
Walgreens
01.2022 - 06.2022
Team Member
Quiznos Subs
04.2021 - 08.2021
Bachelor of Science - Sociology
Southern Illinois University Edwardsville
High School Diploma -
Highland High School