Alexandria Means
Birmingham,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SaveFirst National Director
Impact America: SaveFirst
Birmingham, Alabama
10.2022 - Current
- Responsible for the programmatic operations of the SaveFIrst initiative in Alabama, Tennessee, and South Carolina.
- Establishes and monitors policies and practices for program compliance surrounding grants, equipment, confidentiality, technology, and general security
- Evaluate program goals and strategies to ensure program effectiveness
- Works with regional directors to formulate annual budgets.
- Applies for and manages the IRS VITA grant budget
- Oversees the SaveFirst Coalition of VITA tax preparation sites in Alabama
Program Manager
YWCA Central Alabama
Birmingham, AL
03.2021 - 06.2022
- Monitored and created reports showcasing program outcomes to communicate results with staff members and stakeholders.
- Uncovered issues to determine solutions and assist program staff.
- Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
- Tracked progress by employing program documentation, directives, funding information and other vital program materials.
- Developed programs and initiatives to support organization's long-term goals.
- Designed and implemented standard operating procedures for optimal efficiency.
- Improved cross-departmental cooperation and information communication processes.
- Developed and maintained program budget by forecasting costs and documenting expenditures.
- Refined program efforts to meet defined objectives by implementing timelines, budgets, and quality assurance methods.
- Maintained up-to-date and accurate program files and records.
Client Services Manager
YWCA Central Alabama
Birmingham, Alabama
08.2019 - 02.2021
- Responsible for the supervision of advocacy, community outreach, counseling services, and the Special Assessment Intervention Liaison (SAIL) program.
- Developed program operations and procedures for implementation.
- Maintained grant management for program.
- Assisted the Director with budgeting, training, and reporting.
- Assisted Program Manager with data collection and analyzation.
- Developed and maintained relationships with community partners.
Court Advocate
YWCA Central Alabama
Birmingham, AL
09.2017 - 08.2020
- Completed reports, paperwork and documentation accurately and on time.
- Identified appropriate community resources and provided referrals for services.
- Developed safety plans customized to meet the needs of each family
- Attended hearings with clients to provide emotional support.
- Skilled in working with victims of domestic violence to deal with emotional and financial impacts.
- Advocated for clients during difficult situations by filing police reports and connecting to needed services.
- Informed clients about legal processes and timelines.
- Assisted cleints with filling out and submitting protective orders.
AmeriCorps Administrator
YWCA Central Alabama
Birmingham, AL
06.2017 - 08.2017
- Worked closely with AmeriCorps staff to implement the YWCA AmeriCorps: Building Better Communities program, including implementing youth programs, job training and volunteer development.
- Coached AmeriCorps members by mentoring and monitoring service of assigned members.
- Completed ongoing reporting to the AmeriCorps program.
- Managed and modified data collection from service sites.
Intake and Assessment Coordinator
Mind, Body & Heart Wellness Clinic
Birmingham, AL
12.2015 - 06.2017
- Registered and completed intake of clients.
- Conducted mental health assessments and other testing for clients,
- Managed and maintained behavioral and counseling case notes documenting plans, progress, and interventions.
- Provided business consultations, analysis and trainings.
- Established office and record management protocols and procedures.
Financial Support Worker
State of Alabama Department of Human Resources
Birmingham, AL
12.2006 - 09.2015
- Assessed client eligibility for the Temporary Assistance for Needy Families and the Supplemental Nutritional Assistance Programs.
- Assisted clients in becoming self-sufficient through career planning and referrals to other supporting services.
- Facilitated group informational sessions on eligibility requirements for state benefits.
Child Care Specialist
Jefferson County Child Development Council
Birmingham, AL
11.2004 - 12.2006
- Facilitated training for staff and providers on the state child care assistance management policy.
- Executed provider case management, including establishing processes and procedures for annual registration, site visits, billing and payment reconciliation.
- Mediated state and client/provider case hearings.
Child Care Eligibility Counselor & Supervisor
Child Care Resources
Birmingham, AL
11.1999 - 09.2004
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Established and executed office procedure for annual provider registration
- Supervised eligibility and clerical staff.
- Managed subsidiary waiting list.
- Completed and evaluated provider and client case reviews.
- Instituted provider training on state child care assistance.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VABachelor of Science - Criminal Justice
University of Alabama At Birmingham
Birmingham, AL03.1999
Skills
- Policy and procedure improvements
- Budget coordination
- Program leadership
- Individual instruction
- Project coordination
- Partnership development
- Performance monitoring
- Grant development and management
- Supervision
- Computer skills
- Organization
Affiliations
- Member, American Christian Counseling Association
- Member, American Counseling Association
- Member, Alpha Chi Sigma
- Officer, National Coalition of 100 Black Women-Central Alabama Chapter, Inc.
- Member, Many Infinities
- Advisor, Birmingham Magic City Lacrosse Club
- Advisory Board Member, Leading Edge Institute
- Advisory board Member, Birmingham City Young Mothers' Program
- Governance Chair, Empowered to Conqueror
- Chair, City of Birmingham Women's Initiative
Certification
- Certified Domestic Violence Counselor, National Association of Forensic Counselors, November 2018 to present
- Certified Domestic Violence Intervention Specialist, National Advocate Credentialing Program, November 2018 to present
- Certified Danger Assessor, John Hopkins School of Nursing, February 2020 to present
Timeline
SaveFirst National Director
Impact America: SaveFirst
10.2022 - Current
Program Manager
YWCA Central Alabama
03.2021 - 06.2022
Client Services Manager
YWCA Central Alabama
08.2019 - 02.2021
Court Advocate
YWCA Central Alabama
09.2017 - 08.2020
AmeriCorps Administrator
YWCA Central Alabama
06.2017 - 08.2017
Intake and Assessment Coordinator
Mind, Body & Heart Wellness Clinic
12.2015 - 06.2017
Financial Support Worker
State of Alabama Department of Human Resources
12.2006 - 09.2015
Child Care Specialist
Jefferson County Child Development Council
11.2004 - 12.2006
Child Care Eligibility Counselor & Supervisor
Child Care Resources
11.1999 - 09.2004
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Criminal Justice
University of Alabama At Birmingham