Alexandria Meyer
Ft. Pierce
Summary
Professional with strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.
Experienced with managing front office tasks efficiently and ensuring high levels of client satisfaction. Utilizes excellent organizational and communication skills to streamline administrative processes and support team collaboration. Track record of enhancing office operations through proactive problem-solving and effective coordination.
Overview
13
13
years of professional experience
Work History
Front Office Coordinator
Cleveland Clinic Hospital
10.2021 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
Office Associate
Abagails Florist
01.2014 - 09.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Administrative Assistant
Toys for Tots
09.2012 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Gas Station Attendant
Sunoco
04.2019 - 11.2019
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Maintained cleanliness in store and forecourt, promoting positive customer experience.
- Resolved customer complaints, restoring satisfaction with prompt and courteous service.
Education
Criminal Justice
Indian River State College
Fort Pierce, Fl05-2019
Skills
- Strong customer support skills
- Service excellence
- Office administration
- File organization
- Office organization
- Patient relations
- Scheduling appointments
- Opening and closing offices
- Schedule coordination
- Exceptional communication
- Effective problem resolution
- Maintaining confidentiality
Timeline
Front Office Coordinator
Cleveland Clinic Hospital
10.2021 - Current
Gas Station Attendant
Sunoco
04.2019 - 11.2019
Office Associate
Abagails Florist
01.2014 - 09.2021
Administrative Assistant
Toys for Tots
09.2012 - 01.2021
Criminal Justice
Indian River State College
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