Alexandria M Fowler
Olathe,Kansas
Summary
Results-driven professional with extensive experience in healthcare administration, customer service, and collections. Proven expertise in insurance verification, CRM management, and client relationship building. Combines strong analytical skills with empathetic communication to deliver exceptional customer experiences while maintaining regulatory compliance and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Collections Specialist
Radius Global Solutions
01.2024 - Current
- Recovered outstanding debts through professional client engagement and strategic payment plan development
- Managed high-volume inbound and outbound call campaigns to resolve delinquent accounts effectively
- Developed customized payment solutions and provided comprehensive account education to clients
- Applied advanced negotiation techniques, active listening skills, and de-escalation strategies
- Maintained strict adherence to FDCPA regulations and state-specific compliance requirements
- Ensured accurate CRM documentation and comprehensive account tracking throughout collection cycles
- Escalated complex cases appropriately while protecting sensitive client information
- Achieved collection targets while maintaining positive client relationships and regulatory compliance
Optician Technician / Patient Coordinator
Professional Eyecare
09.2021 - 09.2022
- Supported comprehensive eye examinations, contact lens fittings, and specialized eye care treatments
- Provided detailed patient education on contact lens care, compliance protocols, and vision health
- Coordinated patient scheduling while conducting thorough insurance verification and benefit analysis
- Performed diagnostic pretesting using advanced ophthalmic equipment with precision and accuracy
- Guided patients through frame selection and lens options while explaining pricing structures
- Processed optical orders with meticulous attention to detail and quality assurance
- Performed eyewear adjustments and repairs to ensure optimal patient comfort and satisfaction
- Delivered compassionate, patient-focused care in a dynamic healthcare environment
Patient Services Coordinator
Galbrecht Eyecare
06.2020 - 09.2020
- Managed comprehensive patient communications across multiple channels with exceptional professionalism
- Coordinated appointment scheduling while conducting detailed insurance eligibility verification
- Processed insurance claims and maintained accurate patient documentation systems
- Conducted patient pretesting procedures and facilitated smooth examination workflows
- Collaborated effectively with clinical team members to optimize patient care delivery
- Consistently exceeded patient satisfaction standards through attentive service and clear communication
Lead Customer Service Representative
Menards
10.2018 - 06.2020
- Delivered superior customer service across service desk operations and point-of-sale transactions
- Processed complex returns, exchanges, and refunds while ensuring policy compliance and customer satisfaction
- Managed equipment rental operations including vehicle inspections and comprehensive documentation
- Implemented safety protocols and health compliance measures during pandemic operations
- Resolved escalated customer concerns through effective problem-solving and professional communication
- Maintained accuracy in financial transactions and cash management procedures
- Provided product expertise and location assistance to enhance the customer shopping experience
- Sustained organized, efficient front-end operations in a high-traffic retail environment
Server
RA Sushi Bar Restaurant
10.2012 - 05.2013
- Delivered exceptional dining experiences in a fast-paced, high-volume restaurant environment
- Processed orders with precision while providing knowledgeable menu recommendations and service
- Managed multiple table assignments simultaneously while maintaining service quality standards
- Uphold strict food safety protocols and maintained impeccable cleanliness standards
Education
Bachelor of General Studies - Psychology
University of Kansas
Associate of Arts - Liberal Arts
Johnson County Community College
Skills
- Account & Case Management
- Process Optimization & Workflow Coordination
- CRM Systems & Data Management
- Multi-Channel Communication
- Customer Relations & Conflict Resolution
- Insurance Operations & Verification
- Regulatory Compliance
- Interpersonal Communication
- Organizational Excellence & Time Management
- Technology Proficiency
- Payment plan management
- Investigation due diligence
- Balance collection
- Issue investigation
- Following conversation scripts
- Goals and performance
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Timeline
Collections Specialist
Radius Global Solutions
01.2024 - Current
Optician Technician / Patient Coordinator
Professional Eyecare
09.2021 - 09.2022
Patient Services Coordinator
Galbrecht Eyecare
06.2020 - 09.2020
Lead Customer Service Representative
Menards
10.2018 - 06.2020
Server
RA Sushi Bar Restaurant
10.2012 - 05.2013
Associate of Arts - Liberal Arts
Johnson County Community College
Bachelor of General Studies - Psychology
University of Kansas