Alexandria Miles
Lake Charles,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Commercial Property Adjuster III
The Hartford Insurance Group
Lake Charles, LA
05.2024 - Current
- Reviewed the policy to confirm coverage, and to confirm that the proximate cause of loss aligns with the policy's covered causes of loss.
- Communicated coverage and denials promptly, and within state jurisdictional requirements.
- Reviewed lease agreements for commercial property (building) damages to determine if coverage is extended.
- Utilized Xactimate to estimate business personal property losses to ensure appropriate depreciation.
- Drafted denial letters with no oversight, including policy language to ensure clarity of the decision for the insured, and also explained the denial to the insured prior to sending the denial letter.
Multiline Representative
Progressive Insurance
Lake Charles, LA
01.2022 - 05.2024
- Interviewed policyholders to verify information and obtain additional details, while ensuring that fraud is not present
- Investigated and evaluated complex claims and weather-related claims to determine loss-related damages.
- Maintained accurate and up-to-date records of claim information for owned claims.
- Assisted insureds with setting their repairs, sending their rental reservations, as well as keeping them up to date on the status of their claim.
- Maintained a strong knowledge of regulations for each state handled, and ensured that regulations were followed during handling.
- Collaborated with internal departments and external vendors to achieve a timely resolution of claims.
- Worked productively in a fast-moving work environment to process large volumes of claims.
Licensed Claims Adjuster
State Farm
01.2019 - 12.2021
- Gathered statements from multiple parties
- Completed required investigations on referred files within established timeframes.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Analyzed first reports of loss and statements to determine liability
- Kept up-to-date on changes in regulations for licensing.
- Explained premiums owed to policyholders, agents and underwriters.
Education
Bachelor of Science - Psychology
McNeese State University
Lake Charles, LA12-2028
Skills
- Detail-oriented
- Multitasking
- Strong interpersonal and communication skills
- Claims Evaluations
- Understanding of policy frameworks
- Client relationship management
Timeline
Commercial Property Adjuster III
The Hartford Insurance Group
05.2024 - Current
Multiline Representative
Progressive Insurance
01.2022 - 05.2024
Licensed Claims Adjuster
State Farm
01.2019 - 12.2021
Bachelor of Science - Psychology
McNeese State University
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