ALEXANDRIA MORALES
San Antonio,TX
Summary
Sales-management professional with 5 years' experience leading an award-winning sales and customer service driven team Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
General Manager
TMX Finance Family Of Companies
San Antonio, TX
10.2017 - 06.2023
- I coach, develop, and lead my team to reach company objectives and metrics in a fast-paced, dynamic, and high-energy environment
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Leading my team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events
- Supervising and maintaining office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits
- Management 469k for the company about 220 clients
- Generated 100K a year.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Store Leader
Chic-Fil-A
San Antonio, TX
09.2014 - 07.2016
- Ensured that cashiers follow cash handling procedures at all times
- Addressed guest issues that arose; consulted with management regarding complex issues
- Communicated employees regarding performance and policy/procedure violations to management for appropriate handling
- Supervised coverage of shifts left vacant due to emergency or lack of personnel and fill as needed.
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Store Manager of Operations
Payless Shoes
San Antonio, TX
02.2012 - 06.2014
- Recruited, hired, trained, and developed a motivated team
- Led my team by example and set and exceeded personal and company goals while emphasizing the importance of delivering amazing customer service every day
- Achieved sales goals, for both in-store and digital selling with effective use of selling tools
- Worked with the team to keep the department customer ready, which means filling orders, stocking, remerchandising, and price markdowns.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Dental Assistant
Aspen
San Antonio, TX
02.2011 - 02.2012
- Received paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system
- Changed and updated patient(s) status in the computer according to established guidelines
- Handled routine questions over the phone concerning appointments, policies, insurance, and treatment
- Updated the notes in the system to reflect any changes made.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Education
Diploma -
Southwest High School
Skills
- Lead Generation (B2B, Cold Calling, Prospecting, Negotiation)
- Microsoft Office Proficient, Excel
- CRM- (Salesforce, Microsoft Teams)
- Customer Relationship Management
- Account Management
Objective
To pursue a challenging career with a highly reputable company that may utilize my background in excellent leadership, communications, marketing and management.
Timeline
General Manager
TMX Finance Family Of Companies
10.2017 - 06.2023
Store Leader
Chic-Fil-A
09.2014 - 07.2016
Store Manager of Operations
Payless Shoes
02.2012 - 06.2014
Dental Assistant
Aspen
02.2011 - 02.2012
Diploma -
Southwest High School