ALEXANDRIA MORALES
San Antonio,TX
Summary
Sales-management professional with 5 years' experience leading an award-winning sales and customer service driven team Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
General Manager
TMX Finance Family Of Companies
10.2017 - 06.2023
- I coach, develop, and lead my team to reach company objectives and metrics in a fast-paced, dynamic, and high-energy environment
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Leading my team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events
- Supervising and maintaining office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits
- Management 469k for the company about 220 clients
- Generated 100K a year.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Store Leader
Chic-Fil-A
09.2014 - 07.2016
- Ensured that cashiers follow cash handling procedures at all times
- Addressed guest issues that arose; consulted with management regarding complex issues
- Communicated employees regarding performance and policy/procedure violations to management for appropriate handling
- Supervised coverage of shifts left vacant due to emergency or lack of personnel and fill as needed.
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Store Manager of Operations
Payless Shoes
02.2012 - 06.2014
- Recruited, hired, trained, and developed a motivated team
- Led my team by example and set and exceeded personal and company goals while emphasizing the importance of delivering amazing customer service every day
- Achieved sales goals, for both in-store and digital selling with effective use of selling tools
- Worked with the team to keep the department customer ready, which means filling orders, stocking, remerchandising, and price markdowns.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Dental Assistant
Aspen
02.2011 - 02.2012
- Received paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system
- Changed and updated patient(s) status in the computer according to established guidelines
- Handled routine questions over the phone concerning appointments, policies, insurance, and treatment
- Updated the notes in the system to reflect any changes made.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Education
Diploma -
Southwest High School
Skills
- Lead Generation (B2B, Cold Calling, Prospecting, Negotiation)
- Microsoft Office Proficient, Excel
- CRM- (Salesforce, Microsoft Teams)
- Customer Relationship Management
- Account Management
Objective
To pursue a challenging career with a highly reputable company that may utilize my background in excellent leadership, communications, marketing and management.
Timeline
General Manager
TMX Finance Family Of Companies
10.2017 - 06.2023
Store Leader
Chic-Fil-A
09.2014 - 07.2016
Store Manager of Operations
Payless Shoes
02.2012 - 06.2014
Dental Assistant
Aspen
02.2011 - 02.2012
Diploma -
Southwest High School