Alexandria Mount
Lees Summit,MO
Summary
I am a highly-motivated worker with desire to take on new challenges. I have strong work ethics, I am able to show that I can adapt to many things, and I am capable of many skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chipotle Crew Member
Chiptole
Lees Summit, MO
03.2023 - Current
- Resolved customer complaints in a professional manner.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Maintained an organized work area to ensure efficient operations.
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to health department regulations regarding food handling procedures.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Checked expiration dates on all products before serving them to customers.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
Pumpkin Pad
Marissa Moehle
Lone Jack, MO
10.2021 - 11.2024
- Trained new employees on safe operating procedures for all machines used in the facility.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Looked for ways to go above and beyond job requirements.
- Identified needs of customers promptly and efficiently.
Aisle Online Shopper
Hy-Vee
Lee's Summit, MO
- Handled customer inquiries regarding order status, shipping costs, and payment options.
- Provided assistance to customers navigating through the website.
- Implemented strategies for improving customer satisfaction ratings.
- Managed deliveries of customers items through doordash or self delivery service.
- Assisted customers with returns or exchanges of merchandise purchased online.
- Created detailed product descriptions to help customers understand the features of each item.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided technical support for customers experiencing difficulty with their online purchases.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Scanned items when pulling from shelves to update system stock information.
Education
Some College (No Degree) - Aviation
Metropolitan Community College - Longview
Lees SummitSkills
- Time management proficiency
- Quality assurance procedures
- Stress management techniques
- Team leadership abilities
- Safety regulations compliance
- Attentive to detail
- Excellent work ethic
- Safety Procedures
Certification
- Student Pilot Licenses
Timeline
Chipotle Crew Member
Chiptole
03.2023 - Current
Pumpkin Pad
Marissa Moehle
10.2021 - 11.2024
Aisle Online Shopper
Hy-Vee
Some College (No Degree) - Aviation
Metropolitan Community College - Longview