Alexandria Munguia
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Associate
Amazon
Rancho Bernardo, CA
10.2021 - Current
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Prepared orders for shipment by picking, packing and labeling merchandise.
Line Lead
Nutraceutical
Ogden, Utah
06.2019 - 09.2021
- Assisted in training new employees and implementing procedural changes.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Monitored product quality to achieve superior quality reputation.
- Provided and promoted solutions to eliminate reoccurring problems.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
Model Store Manager
Dollar Tree
Lakeside, CA
05.2011 - 06.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
Education
Travel And Tourism - Travel Agent
El Capitan High School
Lakeside, CA02.1990
Bank Teller - Banking And Financial Support Services
El Capitan High School
Lakeside, CA09.1989
Skills
- New Hire Training
- Management Staff Collaboration
- Relationship Building
- Verbal and Written Communication
- Detail-Oriented
- Customer Service
- Supervisor Skills Training
- Orientation Sessions
- Remote Employee Training
- Daily Schedule Creation
- Management Team Development
Accomplishments
- Supervised team of 30+ staff members.
- Resolved product issue through consumer testing.
- Promoted 2 Stores into Model Stores by motivating and couching all team members.
Languages
Spanish
Native or Bilingual
Timeline
Associate
Amazon
10.2021 - Current
Line Lead
Nutraceutical
06.2019 - 09.2021
Model Store Manager
Dollar Tree
05.2011 - 06.2019
Travel And Tourism - Travel Agent
El Capitan High School
Bank Teller - Banking And Financial Support Services
El Capitan High School
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