Alexandria Newman
College Station,TX
Summary
Accomplished Technical Support Representative with a proven track record at Teleperformance USA, adept in technical troubleshooting and offering exceptional remote support. Demonstrates strong problem-solving abilities and empathy, enhancing customer satisfaction and loyalty. Skilled in Microsoft Office, with a Microsoft Certification, ensuring efficient and effective resolution of complex technical issues.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Teleperformance USA
01.2024 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to requests for technical support.
- Identified issues and helped with resolution on chat support.
Caregiver
Integrated Senior Living
01.2022 - 11.2023
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Favor Runner
Favor Delivery Services
01.2020 - 06.2022
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative
Walmart
03.2015 - 01.2017
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted with checking customers out and properly bagging their merchandise.
Education
Office Administration
Gary Job Corp
San Marcos, TX03.2015
High School Diploma -
Hearne High School
Hearne, TX06.2011
Skills
- Technical Troubleshooting
- Call Center Operations
- Technical Support
- Product Troubleshooting
- Remote Support
- Software Installation
- Microsoft Office
- Microsoft Certification
Timeline
Technical Support Representative
Teleperformance USA
01.2024 - Current
Caregiver
Integrated Senior Living
01.2022 - 11.2023
Favor Runner
Favor Delivery Services
01.2020 - 06.2022
Customer Service Representative
Walmart
03.2015 - 01.2017
Office Administration
Gary Job Corp
High School Diploma -
Hearne High School