Alexandria Oliver
Orlando,FL
Summary
Well-organized professional with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and excellent computer proficiency.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Healthfirst
Lake Mary, FL
09.2020 - Current
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Provided administrative support for all departments in the organization as necessary.
- Processed invoices and coded documents according to company procedure standards.
- Signed and verified office deliveries.
Administrative Assistant
On Point Transportation
Orlando, FL
03.2018 - 09.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Customer Service Associate
CardWorks Servicing
Lake Mary, FL
07.2017 - 03.2018
- Provided information about products and services available to customers.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Provided account information and answered customer inquiries in a timely manner.
- Explained banking procedures and regulations to customers accurately.
- Processed loan applications and verified documentation for accuracy.
- Maintained records of customer accounts including transactions and balances.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
Education
Journalism and Mass Communication
Bethune-Cookman University
Daytona Beach, FLSkills
- Multidisciplinary team collaboration
- Administrative assistance
- Department supply management
- Bookkeeping
- Research coordination
- Data entry proficiency
- Prior authorization processing
- Recordkeeping and data input
- Team building
- Computer Literacy
- Mail handling
- Billing
- Clear oral/written communication
Timeline
Office Coordinator
Healthfirst
09.2020 - Current
Administrative Assistant
On Point Transportation
03.2018 - 09.2020
Customer Service Associate
CardWorks Servicing
07.2017 - 03.2018
Journalism and Mass Communication
Bethune-Cookman University
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