Alexandria Ollie
Montgomery,AL
Summary
A detail-oriented and motivated Customer Service Representative seeking to apply problem-solving skills and proven customer service strategies to contribute to the growth of an organization. Aiming to leverage a successful background in relationship management to increase customer satisfaction, build customer loyalty and reduce response time.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Sitel
07.2022 - 05.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
IQOR
05.2019 - 10.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Responded to customer requests for products, services, and company information.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Responded to customer requests for products, services, and company information.
Education
Of Applied Arts - Customer Service
T.A. Lawson State Community College
Birmingham, ALSkills
- Cross-selling
- Problem Solving
- Time Management
- Product Knowledge
- Conflict Resolution
- Active Listening
- Documentation
- Organizational Skills
- Interpersonal Communication
- Empathy & Compassion
Timeline
Technical Support Representative
Sitel
07.2022 - 05.2024
Customer Service Representative
IQOR
05.2019 - 10.2021
Of Applied Arts - Customer Service
T.A. Lawson State Community College