Alexandria Ortega
New Orleans,LA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
INTERNSHIP
TULANE UNIVERSITY
06.2023 - Current
- Supporting the Event Services Department by working closely with members of the team to assist in the execution of events through planning, coordinating, and marketing
- Performing work as needed to run varying sizes of events across campus
- Duties range across technical, professional, and supervisor functions and include skilled and semi-skilled tasks.
PERSONAL ASSISTANT/ NANNY
08.2022 - Current
- Advanced previous skill set achieved through roles of leadership in order to provide quality service childcare
- Successfully support the personal calendars of a family of four from morning to evening
- Continued utilization of time management skills as well as flexibility in problem-solving in order to provide promptness and accordance with family expectations.
SERVER
VELVET CACTUS
05.2022 - 08.2022
- Excelled in utilizing previous skill set developed during time spent in the food and service industry
- Frequently communicated with back-of-house staff in providing accurate estimates for preparation time
- Successful completion of high volume orders during prime time hours (on average, 60 orders completed per shift).
CUSTOMER SALES REPRESENTATIVE
MPRESS
01.2022 - 04.2022
- Provided customer service to new and recurring clients seeking printing, advertising, and general paper needs
- Guided clients through the print buying process to ensure quality delivery and exceptional customer service
- Frequent updating of all customer contact utilizing Microsoft Excel.
SERVER
TAVERNA ROSSA
07.2021 - 12.2021
- Demonstrated dynamic performance in a fast-paced environment through customer-reported satisfaction
- Offered an immersive guest experience through strong delivery of recipe descriptions accompanied by alcohol pairings
- Fostered teamwork through dining room monitoring as well as assisting staff during rush hours
- Excelled in high-volume workload during prime-time hours (on average, 15 tables per shift; ~105 patrons per shift).
CUSTOMER SALES REPRESENTATIVE
NEW BALANCE
08.2020 - 05.2021
- Showed leadership through consistent high-performance recognition (i.e., closing sales in 85% of customer interface)
- Facilitated the full customer experience by identifying client needs, processing transactions of purchase, and successfully managing customer service demands
- Readily adapted to leadership role in the training of staff members to improve employee onboarding
- Successful customer service delivery in a fast-paced environment (average of 50 transactions per day).
Education
Bachelor of Science - Marketing
University of New Orleans
New Orleans, LA05.2024
HIGH SCHOOL DIPLOMA -
MOUNT CARMEL ACADEMY
05.2019
Skills
- Able to effectively communicate with customers, vendors, and coworkers by providing customer-reported satisfaction through active listening in client interaction
- Demonstrated ability to efficiently problem-solve during high-volume demands while simultaneously promoting team unity in support of the overall business
Timeline
INTERNSHIP
TULANE UNIVERSITY
06.2023 - Current
PERSONAL ASSISTANT/ NANNY
08.2022 - Current
SERVER
VELVET CACTUS
05.2022 - 08.2022
CUSTOMER SALES REPRESENTATIVE
MPRESS
01.2022 - 04.2022
SERVER
TAVERNA ROSSA
07.2021 - 12.2021
CUSTOMER SALES REPRESENTATIVE
NEW BALANCE
08.2020 - 05.2021
Bachelor of Science - Marketing
University of New Orleans
HIGH SCHOOL DIPLOMA -
MOUNT CARMEL ACADEMY