Alexandria Panico
Palm Harbor
Summary
To whom it may concern,
My name is Alexandria Panico
Thank you for taking time out of your busy job to review my resume. I did my best to keep it short, and to the point, as in no filibusters.
I am 31, I have had jobs from cleaning, to working fast-food, and several sales jobs, I was fortunate to quickly progress in those past jobs in my fields.
As a former All-State athlete, three things I look for in work are, will I be taught the foundation of how things are ran? For those who know more than me, are they willing to help me with something they notice I can be doing better. And lastly, will I be given the tools necessary to be the best employee for the company I am applying for.
If I were to describe my work ethic it would be along the lines of, I work as hard as I can and give as much effort as possible. If I don't do those things, then I'm wasting the company's time, the managers, and potential clients.
I believe the roll for customer service representative regarding technology, suits me because of my patience and empathy for those struggling. I also believe that growing up a pastor's kid 31 years, I have met people of all shapes and sizes, and opinions. I believe I would be a good candidate for the position on several levels. Thank you again for making time to view my resume and consider me for the position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dishwasher
Innisbrook Golf Course
Palm Harbor
11.2024 - 02.2025
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Replenished soap dispensers with detergent when necessary.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Organized trays with cutlery prior to serving meals to customers.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Studied methods of coworkers, successfully learning kitchen, and food service skills.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Ensured timely availability of clean dishes for various meal services.
- Hand-washed items unsuitable for machine washing.
- Managed dish area organization and cleanliness.
- Operated commercial dishwashing machines efficiently.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Inspected dishes closely to check for remnants of food or dirt.
- Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
Shift Lead Manager
Little Caesars Pizza
Oldsmar
12.2019 - 10.2020
- Assisted in the development of short-term goals for each shift.
- Addressed any issues or concerns raised by staff during shifts.
- Ensured compliance with all safety regulations during shifts.
- Collaborated with other departments to ensure timely delivery of products or services to customers.
- Ensured proper stock levels were maintained throughout the shift.
- Kept up-to-date with changes in industry regulations and best practices.
- Adhered to all health and safety guidelines while managing the shift.
- Enforced company policies and procedures in a consistent manner.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Monitored performance of staff to ensure quality standards were met.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided feedback to team members on their performance levels.
- Trained new employees on procedures, policies, and job functions.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reviewed financial statements to meet targets during shift.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified needs of customers promptly and efficiently.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Recommended opportunities for growth and advancement to motivate employees.
- Conferred with management and subordinates to resolve problems or complaints.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Unemployment Customer Service Representative
Florida Department of Unemployment
Palm Harbor
02.2019 - 05.2019
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Investigated eligibility requirements for unemployment benefits.
- Performed research activities such as auditing files and verifying information provided by claimants.
- Reviewed and verified accuracy of submitted documents.
- Maintained accurate records of all transactions related to unemployment insurance payments.
- Advised claimants about their rights under the applicable state law.
- Monitored progress of pending cases in order to ensure timely resolution.
- Provided guidance and assistance to claimants in completing applications.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Cell Phone Sales Representative
Target Tech
Clearwater
02.2017 - 09.2018
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Greeted customers, provided information about products and services.
- Managed store displays ensuring that items were properly labeled and attractively presented.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Recorded customer feedback on sales performance and product satisfaction levels.
- Maintained accurate records of all transactions for inventory control purposes.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Advised customers on additional products such as insurance plans, chargers, cases.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Assisted customers in selecting a phone plan that best suited their needs.
- Verified customer's identity before activating new devices.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
- Researched competitive pricing strategies in order to remain competitive in the market place.
- Explained features of cell phones to potential buyers and answered questions.
- Demonstrated how to use new phone models and accessories.
- Created reports tracking daily sales figures along with inventory levels for management review.
- Participated in trade shows providing demonstrations of latest cell phones and accessories.
- Ensured compliance with company policies by monitoring customer interactions for quality assurance purposes.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
Call Center Representative
Green Energy United
Largo
11.2015 - 03.2016
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained detailed records of customer interactions and transactions for future reference.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed outbound calling campaigns to promote new products or services.
- Attended regular training sessions on updates and changes within the industry or organization.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Consulted with customers to resolve service and billing issues.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Maintenance Crew Member
LA Fitness
Largo
10.2015 - 12.2015
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Checked fire alarms regularly for proper operation.
- Conducted regular inspections of electrical systems to identify potential problems.
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Cleaned air conditioning units to ensure proper functioning.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Managed inventory of maintenance supplies and equipment.
- Performed tasks to maintain on-site physical security, safety and efficiency.
Crew Member
McDonald's
Clearwater
04.2015 - 10.2015
- Adhered to health department regulations regarding food handling procedures.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained an organized work area to ensure efficient operations.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Drove team success by quickly completing assigned tasks.
- Stocked shelves and cases with new or transferred items.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Tailored orders to address customer allergies and gluten concerns.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Brewed and served coffee and tea with preferred add-ins.
Education
Some College (No Degree) - Business Math
Welch College
Gallatin, TNSome College (No Degree) - Psychology
Trinity Christian College of Florida
New Port Richey, FLBachelor of Arts - Marketing Management
St Petersburg Community College
Palm Harbor, FLSkills
- Trash management
- Kitchen station support
- Sanitizing protocols
- Dish sanitizing
- Physical stamina
- Performance improvement
- Cleaning and sanitizing
- Customer service excellence
- Equipment maintenance
- Dishwasher operation
- Trash removal
- Goal oriented
- Market awareness
- Persuasive speaking
- Cross-platform proficiency
- Mobile device management
- Mobile payment solutions
- Mobile application development
- Push notification management
- Location-based services
Affiliations
- Help my parents with dishes or taking trash out
- Making sure the floors are clean
- I'm a part time basketball trainer, I train boys and girls
- I enjoy exercising
Languages
English
Full Professional
Accomplishments
- High school accomplishments:
- I was the only freshman in 10 years to earn a spot on Varsity
- Junior and Senior year, I was the number 1 female at my position
- Only person to go to college in my family
- I was in gifted classes since second grade
- I am a certified peer counselor, which is someone with the training to deescalate arguments/fights
- I graduated in the top 15% in high school
- I worked for Cutco when I was 18 and sold $16,500 in the first three days.
Certification
- I am a certified peer mediator.. Which is someone who takes two people arguing and asks them to sit down, and I would be someone who asks non biased questions so no sides are chosen, and I help the two people come to an understanding or resolution on what they're arguing about
Who I am
- I am an independent thinker, but I value others' opinions. I don't believe I need to be right in order for me to like something. I review movies, and tv shoes on my facebook page because I found out there's people who read my opinions on shows or movies, and instead of seeing it, they actually wait for my input.
- I'm an honest person, I don't sugarcoat because I don't want my time wasted, and so I try not to waste others. I'm a pretty funny person, I am my own person. I have strong morals about following the rules, and doing things the right way. I don't believe in shortcuts because there's nothing satisfying in putting in a fraction of the work. I rather work 3 hours with one customer to get their problem solved because that's the type of mindset and determination I bring into anything.. I'm the type of person who will walk the extra 50 feet in a grocery lot to put my cart back, because just maybe, one person is watching and they'll follow my lead, and so on.
Timeline
Dishwasher
Innisbrook Golf Course
11.2024 - 02.2025
Shift Lead Manager
Little Caesars Pizza
12.2019 - 10.2020
Unemployment Customer Service Representative
Florida Department of Unemployment
02.2019 - 05.2019
Cell Phone Sales Representative
Target Tech
02.2017 - 09.2018
Call Center Representative
Green Energy United
11.2015 - 03.2016
Maintenance Crew Member
LA Fitness
10.2015 - 12.2015
Crew Member
McDonald's
04.2015 - 10.2015
Some College (No Degree) - Business Math
Welch College
Some College (No Degree) - Psychology
Trinity Christian College of Florida
Bachelor of Arts - Marketing Management
St Petersburg Community College
Similar Profiles
Jake HarveyJake Harvey
Tennis Camp Counselor at Innisbrook Golf CourseTennis Camp Counselor at Innisbrook Golf Course
Michelle McKinneyMichelle McKinney
Server/Bartender/Server Shift Leader at Innisbrook Resort & Golf ClubServer/Bartender/Server Shift Leader at Innisbrook Resort & Golf Club
Jackson MillerJackson Miller
Golf Cart Attendant at Innisbrook ResortGolf Cart Attendant at Innisbrook Resort